Xbox App for PC Causing Black Screens?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Microsoft has released an update to correct this issue. To install the update, follow these steps:

Select the Start button in the lower left corner of the main screen and select Settings.

Select Update and Security > Check for Updates.

Select View optional updates, then select update KB5004476 from the list.

KB5004476

Select Download and Install.

When the update is complete, restart the device.

You should now be able to install, update and launch games.

Are you still in trouble?

Create a notepad file with the following name:

"RepairGamingServices.ps1"

inside the file paste this text (if quotes):

"

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

"

Then, to run, right-click on the file, and run as administrator. then restart windows. then you need to open the Xbox app from Windows 10 that will be warning you that you need to install an extra component for the app, accept and wait for the installation. After that, Microsoft guarantees that you will be able to reopen and download Xbox Game Pass games on Windows 10.

Thank you my Xbox App works fine now after installing the update and restarting my computer!

Is it only apps that cause the black screen or games as well? what about the home screen, games and apps, the store etc?

Have you checked the HDMI cable to make sure it's plugged in correctly and not damaged?

I resolved by uninstalling and deleting all references to Xbox in my system. Cleaning, updating, then reinstalling the Xbox PC App.

Then everything installed.

It wasn't a game that was failing it was the MS App loading into a black screen and hanging.

Hello,

The issue occurs with any game. Anytime I use the Xbox App to stream to my PC from my Xbox Series X, the App is prone to experience freezing and black screens.

No, I'm using the App that is available on the Microsoft Store.