Xbox App Failure - Gaming Services Errors

Discus and support Xbox App Failure - Gaming Services Errors in XBoX Games and Apps to solve the problem; When opening Xbox app, the windows comes up and closes within 15 seconds with nothing displayed in the box. After several hours of troubleshooting,... Discussion in 'XBoX Games and Apps' started by Cruros, May 8, 2023.

  1. Cruros
    Cruros Guest

    Xbox App Failure - Gaming Services Errors


    When opening Xbox app, the windows comes up and closes within 15 seconds with nothing displayed in the box.

    After several hours of troubleshooting, I've discovered the issue is with Gaming Services. Removed the registry entries as seen here, restarting the PC and opening Xbox app works now! It doesn't crash and I can navigate everything as expected. However, Gaming Services is required to launch or play anything in the Xbox app.

    I've repaired and reset the store, xbox app and Gaming Services under Apps successfully, but this did nothing to help.

    I have tried reinstalling Gaming Services via the store and Xbox app and both of these do reinstall the registry entries, but then the same issue returns as the 1st line above. I also deleted the files associated with Gaming Services in WindowsApps and registry keys, pulled both from a working PC that the Xbox app launches and works fine on, same issue. I have installed all Windows 10 updates, performed dism and sfc scans/repairs. No change.

    Clearly there is an issue with Gaming Services and Xbox App occurring, but I cannot find any postings about the exact issue with the Xbox App opening to a black screen and closing due to the Gaming Services causing this. Aside from a fresh Windows install/reset, what other ideas are out there?

    :)
     
    Cruros, May 8, 2023
    #1
  2. Cruros Win User

    Xbox App Failure - Gaming Services Errors

    Ended up performing a reset of the OS and this fixed the issue.
  3. Cruros Win User

    Xbox App Failure - Gaming Services Errors

    Successfully deleted what you suggested with no changes in the Xbox App issue unfortunately.

    I did check Event Viewer and am seeing the following error for XboxPCApp.exe:

    Faulting application name: XboxPcApp.exe, version: 2304.1001.15.0, time stamp: 0x643f569b
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.2913, time stamp: 0xa1c3e870
    Exception code: 0xc000027b
    Fault offset: 0x000000000012d862
    Faulting process id: 0x2bdc
    Faulting application start time: 0x01d981a14975e4bf
    Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2304.1001.15.0_x64__8wekyb3d8bbwe\XboxPcApp.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 1a47b404-58f6-4fe3-b17d-f1e589c69924
    Faulting package full name: Microsoft.GamingApp_2304.1001.15.0_x64__8wekyb3d8bbwe
    Faulting package-relative application ID: Microsoft.Xbox.App
    Not sure if that helps point us towards a specific issue or not
  4. Cruros Win User

    Xbox App Failure - Gaming Services Errors

    Yes, show it is installed. I can confirm the registry entries are present and files as well. The Xbox App launches and closes within 15 seconds only showing a black screen.

    Interestingly, reading the most recent reviews, seems I am not the only one having major issues with Gaming Services atm. Bought the Game Pass and will likely cancel all 3 subscriptions as the reviews suggest this service breaks after virtually every update to the Gaming Services and Xbox App.

    May try a fresh install/reset first since 2/3 are working. But if 2/3 break during the next updates, definetly will be cancelling.
  5. Kimmy_24 Win User

    Xbox App Failure - Gaming Services Errors

    Sorry about that, and I totally understand, Cruros. You can also delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.

    This will only rescan all your downloaded files in just a few minutes then open File Explorer using the Windows key + E shortcut.

    In the address bar paste the following line:

    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

    If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again. If it persists, you can proceed to a fresh install/reset.
  6. Kimmy_24 Win User

    Xbox App Failure - Gaming Services Errors

    Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

    Kindly press WIN+R (Windows logo key + R) , Enter "services.msc", find "Gaming Services", stop the service and then start it back again. Make sure all Xbox services are up and running. If in case you’re seeing two gaming services, Kindly check if you have any pending updates using this link https://www.microsoft.com/en-us/software-downlo... or select Start > Settings > Update & Security > Windows Update , and then select Check for updates.

    If there's nothing pending, kindly right-click the Start button on your taskbar, and then select Windows Terminal (Admin). In the Administrator: Windows PowerShell screen, type the following command and press Enter:

    Get-AppxPackage *gamingservices* -allusers | remove-appxpackage
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Xbox App Failure - Gaming Services Errors

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