Xbox app doesn't show games in library and can only start the game from Microsoft stores

Aziel208 · May 5, 2023

My Xbox game pass games don't show up in my library anymore. When I search for the game, instead of play, it says see in Microsoft store. while I can still play the games from the Microsoft store, I would still prefer to be able to access the games from he Xbox app. Is there a way to view my downloaded games in Xbox again?

:)

Aziel208

Everything in my computer is now up to date but the games are still missing.

Dovahkiin814

This works but I have to delete and reinstall gaming services very frequently to show my installed programs in the Xbox app. Is Microsoft going to patch the root cause?

PleaseFixThis_680

I have a similar issue with eFootball 2023! Spent a lot of time downloading gigabytes of game files only to end up not being able to play the game. I am in a remote location, and I can only access internet via a slow metered connection, so this redownloading of huge files like these is a real pain!
When I launch the game from the Microsoft store, it gives me an error saying I need to go to the Xbox App to verify the files, and guess what? The game doesn't even show up in the Xbox app for me to verify. Computer OS and drivers are all up to date.

The difference here is I haven't bought a game pass, and with all the headaches the Microsoft gaming ecosystem is giving me, I doubt I will buy it anytime soon. I feel like that money is better spent on a gaming ecosystem that actually works.

This is seriously horrible!

Raphael Mamprim

Im having this exact same issue about 1 week. Can't download or play any game, and my library doesn't show any games. Is incredible how MS does not provide any answer, i see thath a lot of peaople are having the same ptoblem. Paying for a deffective service.

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

There seems to be an increasing volume of cases regarding the missing installed games from the Xbox game pass library of gamers today.

It is possible that this is a temporary Xbox Live service outage.

No worries, let's perform some basic troubleshooting steps in order to fix this, however in the event that this won't work we might need to wait up to 24 - 48 hours for the Xbox engineers to fix the possible service outage.

For the troubleshooting step, kindly make sure to update your Windows, Device Drivers, and Xbox gaming services, here's how:

For Windows:

Press the Start button on the taskbar, type settings, and then select Settings.

On Windows 10, select Update & Security. On Windows 11, select Windows Update.

On the Windows Update page, select Check for Updates to see if any updates are available for your device.

Once the updates have been downloaded, select Install Now to start the installation.

Following installation, we recommend that you restart your device so that the latest updates can take effect.

For Device Drivers:

For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

For Xbox gaming services:

Press the Start button on the taskbar, type store, and open the Microsoft Store app.

Select Library.

Under Updates & Downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

Reference link: https://support.xbox.com/en-us/help/games-apps/...

Once it's done, check if the installed Xbox game pass games appear in your library. Please take your time and let me know if it works.

Xbox app doesn't show games in library and can only start the game from Microsoft stores