Xbox app does not open completely

Hello, Edi T. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble using the Xbox app.
Not only that, but I have seen similar reports from other users these days.

However, I would like to suggest this potential solution, other people claimed it helped to solve the issue.

Run the Gaming Services repair tool and then try opening the app again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version”.

Let me know if this option helped you, or if you still encounter difficulties using the Xbox app.

In case that doesn't work, I appreciate it if you could describe what else you tried before creating this post.

Regards,

Arturo.

Hi Tussocky,

Can you try closing the app on your phone completely, then open the Xbox One app, and only afterwards open the phone app? Also start playing some music. Does the Xbox now appear in your list of devices?

Failing that, what happens if you try doing this from your laptop? You mentioned you use Spotify there too, so I'm curious if that could work instead.

Let us know how you get on.

Hi King, can you tell us what version of the app your using? Are you also experiencing this issue with Xbox Beta (App)? If, yes please go ahead and report this issue by using the "report a problem" with the beta version. This will provide helpful data for
the developers to investigate. Let us know. In the mean time I will report this issue to the developers to review.

You can DL the beta version here:
www.microsoft.com/.../9NBLGGH1J27H or go to the Store app, search for “Xbox beta” and it will show up as a search result.

Thanks for reporting,

Best

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Hi GustavoSuek!

Friend, this occurs when your internet devices are unconfigured, so the application tries to connect to Xcloud servers, fails, and then returns to the home screen.

It is a very common mistake, as xcloud does not make use of any PC components or software, other than the application and its network.

So you just need to configure your internet devices now.

They are unconfigured, so have access restrictions, causing these errors.

If you do not have knowledge, I advise you to contact the ISP that they will do for you

set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.

Put console/PC IP in DMZ zone.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

You can ask ISP(Internet Service Provider) for help

Thanks Kingly for the update. I have reported this issue to the developers, but if you can report this via "report a problem" that will be of great help.

Thanks,

Best