Xbox app does not load on my PC

Discus and support Xbox app does not load on my PC in XBoX on Windows to solve the problem; I have Xbox game pass working on a laptop. I'm trying to get it to run on my desktop but it gives me an error. " We encountered an error and your... Discussion in 'XBoX on Windows' started by highflight1, Oct 24, 2020.

  1. highflight1
    highflight1 Guest

    Xbox app does not load on my PC


    I have Xbox game pass working on a laptop. I'm trying to get it to run on my desktop but it gives me an error. " We encountered an error and your subscription failed to load." Most everything is greyed out.

    :)
     
    highflight1, Oct 24, 2020
    #1
  2. Gowie Win User

    Xbox App Conversations

    Hi,

    Thanks for the reply.

    The messages work correctly on my Xbox One X, and the messages show up correctly on account.xbox.com.

    I have tried loading the messages on the (PC) Xbox app on two different devices, my desktop and my laptop. Both of them fail to load the messages.

    Interestingly the (Mobile) Xbox app on my phone loads the conversations successfully, so it only seems to be affecting the desktop app.

    However the (PC) app does work with a different Xbox account, it is only affecting my main account. So I suspect my conversations have got into a weird state on the server that only the (PC) Xbox app is unable to handle correctly.

    Thanks,

  3. Ackis Win User

    Forza horizon 4 treasure island problem

    Console or PC?

    If console, go to my games and apps - is it installed or listed there as available to install?

    If PC, load it up in the Windows store - does it show purchased?
  4. mast3m1nd Win User

    Jigsaw does not load

    Same here... went through 3 preview builds, uninstalled and re-installed the app multiple times on my PC and it still does not load. The app opens, but I get no options to start new game...
  5. ChrisWNY Win User

    Has anyone figured out how to fix this strange behavior in the Windows 10 Xbox app? It's been plaguing me for months

    The Windows 10 update-in-place did not resolve the Xbox PC app issue. I uninstalled anything that said "Xbox" in front of it prior to running the update-in-place. It took about 25 minutes so not much time lost, and everything seems to be working fine as it did prior to the update-in-place. I then reinstalled the Xbox app from the MS Store which went fine, but no dice on the Xbox app. Same garbage "could not load content" tiles showing up in the app, and my Xbox game pass subscription does not load within the app. Even when I completely sign out of the Xbox app, those same garbage blank graphic tiles load when launching the Xbox app for PC.

    Not sure where to go from here, but definitely not willing to do a format/reinstall just to get the Xbox and MS Store app working. I can only assume at this point that there's an issue going on with auth/tokens/account provisioning/etc. between that PC and Microsoft.
  6. Kerry Waterfield Win User

    No sound on PC when steaming a game with XBOX App

    That's all set correctly. It's only the audio coming from the XBOX App that is very low. I can watch a video online, play music in Media player, and all PC system sounds are at normal easy to hear levels. Open the XBOX app and stream to my PC and its almost
    inaudible. On the TV connected to the XBOX its fine and easy to hear. If I turn the volume up on my PC load enough to hear it, everything else is blaringly load. Why is there no volume control in the XBOX APP itself?
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Xbox app does not load on my PC

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