XBOX app: daughter cannot add friends, error message, does not appear online even though ...

daughter created account and signed in to xbox via xbox app on ipad. I have created account through xbox app on separate ipad.

she found me and tried to add as friend "access to feature blocked"

have gone to xbox.com online and have added daughter account to my own as family, she has confirmed. I have gone into her privacy settings, and allow friends for all settings.

no change when she tries to add me as friend "access to feature blocked... you are unable to access this feature because of how your account is set up. You can change this by modifying your privacy settings on xbox.com."

There are no more settings to change.

have seen a post to try adding friends online via xbox.com when xbox app does not work, however she tried to add me as friend via xbox.com, and nothing seems to happen.

even though she is online, her status when I look her up via xbox app is "offline". she is definitely online.. she has signed out and back in successfully but status shows offline to me who is following her.

have tried messaging back and forth, no success. she shows offline, even though active, and she is not able to add me to her friends.

what gives?

any help appreciated.

:)

 

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