Xbox app cant change volume on tv anymore

ayaytay · Nov 18, 2019

Ive been using the xbox one companion app for about a year now and up until recently the volume control has stopped working. Everything else works fine; the controller buttons, home button, i can turn it off and on. Ive shut it down and unplugged it to let
it completely turn off and nothing. Not reseting my phone. Not unplugging my tv nothing. Lost the remote to the tv ages ago and have been relying on the app to change my volume. Modern inconvenience, but i dont want to keep walking to the tv and reaching behind
to accidentally hit the channel button then switching the input back to hdmi 2 then to finally find the volume button.

kinda sucks.

Anyways just looking to see if anyone has the same problem with the app and to see if theres a fix.

Thanks,

Ayayron

:)

Ezorith

The volume controls are controlled via the IR sensor on the console, so if you have an Xbox One S or X make sure that nothing is blocking the sensor (it's the oval piece of plastic on the front of the console) between it and the sensor on the TV. You can
also use an IR cable that you can plug in from behind the console to point directly to the sensor of the TV.

If you have an original Xbox One, you'll need a Kinect sensor to use this feature. Make sure your Kinect is setup and operational.

You can find more info
here if you require more details how to setup Device Control.

zmaster2XXX

Try removing the app and re-snycing as suggested. You could also see if theres app specifially for your tv

XBF Brad A

Hi Ayaytay,

Thanks for coming to the forums. Have you tried re-syncing your console to the Xbox app? With certain updates things change and they need to be set up again. The only information I can find on this is from the console unfortunately. There has been a lot
of changes recently, they may have moved all this to the movie and TV app. Which unfortunately is access through a console. You could try accessing the movie app on the Xbox app and then try from there.

Thanks,

Brad

chriswhv6-F9CF95AA-B

lol.. i did actually think that at one point...

but I ended up finding out from some user feedback comments left on Amazons website that the new black control does not have the ability to change channels on any TV at all anymore.

I really dont understand why Microsoft made the new ones like this...if u cant change ur TV channels what are u suppose to do with it just use it for the volume..

A big fail in my opinion

JT Kimbell [MSFT]

Hey Birdman, what's the make & model of your TV? You're able to say "Xbox Volume Up" and change your TV volume just fine, or do you have an AVR for volume?

Xbox app cant change volume on tv anymore