Xbox app bonus points missing

Hello Verna1127,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're experiencing issues with the Xbox app bonus points. This could be a glitch or an issue with the app. We can try some available troubleshooting here on community. However, if the steps don't work, it would be the best to contact our dedicated Xbox Live support as they have a better view than us here on community. They can provide you further troubleshooting steps and escalate this case to our dedicated higher team if necessary.

1. Check for app updates
Make sure that your Xbox app is up to date. You can check for updates in the app store.



2. Clear cache and data
Clearing the cache and data of the Xbox app can help resolve issues. To do this, go to your device's settings, then to the app settings, find the Xbox app, and clear the cache and data.



3. Reinstall the app
If the issue persists, try uninstalling and reinstalling the Xbox app.

if the steps above don't work, please contact our dedicated Xbox Live support immediately,

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.


Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Update: So I used it today and now the regular options for earning points is back, and I can play the jewel game again with the sign in bonus. No idea why it was removed for a bit, but hopefully that means whatever reason they were gone is sorted now. Annoying I missed out on a day of points because of it but whatever better not happen again, app is already finicky as it is.

Original comment:

Mine was fine but now the app has just been updated to remove the sign in bonus and Microsoft jewel

This is a pretty scummy way to remove easy ways to earn points for rewards redemption.

Playing a game on PC is a bit finicky and obtuse and earning an achievement gives a pitiful 3 points as a reward.

This is really awful as an update and I'll probably just uninstall the app if I can't get the jewel game bonus and sign in bonus at all anymore.

The only other rewards I see listed now are ones related to gamepass, which is a subscription.

So basically now we're expected to pay for the ability to earn points on this app?

What's the point, so stingy.

I think the missing points are the kill bonuses, such as headshot bonus, multi-kill, and other things that are not just regular kills.

Actually me and a friend of my are nearly in every top 100 and it is simple to get this milions of points, never miss a note and you get hundreds of bonus points on everything

Do wish it would tell you more at the end about what earned you bonus points.

its flashes so quick I miss it .

got a 2100 bonus shot and wonder what I did; right?