xbox app billing info page locks me to US when im not in the US and the Microsoft account...

Discus and support xbox app billing info page locks me to US when im not in the US and the Microsoft account... in XBoX Accessibility to solve the problem; So I wanted to try out game pass for PC I click join for $1 and it shows me window with request to with my email with UNITED STATES next to is and... Discussion in 'XBoX Accessibility' started by Dimmz, Jul 1, 2022.

  1. Dimmz
    Dimmz Guest

    xbox app billing info page locks me to US when im not in the US and the Microsoft account...


    So I wanted to try out game pass for PC

    I click join for $1 and it shows me window with request to with my email with UNITED STATES next to is and "add profile address" button so I click next and the field is locked to the US and I cant change it.


    xbox app billing info page locks me to US when im not in the US and the Microsoft account... [​IMG]


    I cant change it, its grayed out:


    xbox app billing info page locks me to US when im not in the US and the Microsoft account... [​IMG]


    So I go to the settings and nothing there to change this, OK then I probably set US by error when I registered the Microsoft account but no it is set to my home country everywhere I checked, all the addresses in billing are also set to my actual address.

    I tried settings new addesses/billing addresses and its still stuck and locked to US

    What am I suppose to do? Is there any way to contact their support? it lead me here when I tried

    :)
     
    Dimmz, Jul 1, 2022
    #1
  2. Ricardo Lechuga Win User

    xbox app billing info page locks me to US when im not in the US and the Microsoft account is set to my home country

    Hi Dimmz! My name is Ricardo an independent advisor ready to help you with this situation!

    The app region is set according to your PC region/location, you could try instead using the site to get the subscription here

    https://www.xbox.com/en-us/games/store/xbox-gam...

    At the bottom of the site you can select the proper region

    [​IMG]
  3. Dimmz Win User

    xbox app billing info page locks me to US when im not in the US and the Microsoft account is set to my home country

    Thanks man that resolved it
  4. D3ATH PRONE Win User

    Managing account

  5. Marrion_Y Win User

    Why is my account blocked

    Hi Brian Weber1

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    Just to confirm; when you tried also to access the account through the website, you are presented with a message stating that the account is blocked, correct?

    To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. Please see these pages below for details and for the help to unblock the account:

    Unlock your Microsoft account or Outlook email - Microsoft Support

    Account has been locked - Microsoft Support

    Sincerely,

    Marrion

    Microsoft Moderator
  6. superlullo Win User

    Xbox launch countries reduced from 24 to 13

    Addional info please read the following
    www.vg247.com/.../xbox-one-games-are-not-region-locked-microsoft-clarifies-import-stance
    my conclusios:

    -you cannot link the xbox one to your live gamertag to use the marketplace, when this is linked to a billing address of an unsupported region. Strangely microsoft has detatched the currency, not the billing address. So you can pay in euros and set the locale
    to a supported country, but you cannot use the billing connected to your live account...??

    -you can only buy games online or shops of supported countries, sounds like a kind of region locking...nice for all those shops in unsupported countries

    -you can only use currency of a supported countries

    -in some cases (apps etc) your ip address will be used, possibly causing blocking, when you are in an unsupported country

    - transaction in the marketplace require a Live account, and again a problem when this is attached to a billing address

    -support is all based on the country of your oive account, so forget support in an unsupported country...

    -video and music cannot be bought by credit card that is billed in an unsupported country

    -smart glass uses the location set in the device where it is installed, NICE..no smart glass support in unsupported countries!

    Microsoft, why the hell did you block locale based payment like a credit card?? How do you advise users outside supported countries to use their gamertag, when it is connected to a live account and so to a billing address?? What about payment like pay pal?
    Sounds all extremely stupid and big brother like to me..
Thema:

xbox app billing info page locks me to US when im not in the US and the Microsoft account...

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