Xbox app and game launch freezes PC

Hello everyone,

I have a lot of issues with the Xbox App lately. Every time I restart my PC the app is broken, it won't launch unless I reinstall it. The problem is that if I was downloading a game before reinstalling the app, the game won't launch when finished downloading.

You can add to that various crashs with other game store apps since the last Windows 10 update and freezes during a restart of the PC.

Is there anybody with the same problems ?

Thanks guys.

PS. : My PC is perfectly up to date

Really? That's odd.

If you could reinstall it, I would recommend it my friend. :/

Unfirtunately even after i did the thing with ISO tool it didn't work. Seems like i have to reinstall fresh windows.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey НикитаЯхнев, how are you today? Hope you're well.

НикитаЯхнев, there a few things we could try as well:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

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Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

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Then, try to uninstall and install the Xbox app.

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If it still doesn't work you're going to uninstall the games services using a powershell command.

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

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If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...

First, you will download it > Open the ISO Image tool > Open a file inside it called SETUP.exe > Select upgrade > download from the cloud > Keep games and apps.

Hello BlackStar,

Let's try another method.

Please, install the Xbox PC app and launch the cloud games from there:

https://www.xbox.com/apps/xbox-app-for-pc

Select the Cloud Gaming tab and launch a game.