XBOX and Microsoft accounts all mixed up.

Greetings AdamStewart92,

Sorry to hear about the problems with making sure the proper accounts are connected. It can be confusing at time, especially if you throw in extra Microsoft accounts/GamerTags in the mix.

Let's see if we can clear some stuff up. So, there is always 1 gamertag associated to a Microsoft account, however a Microsoft account can have multiple emails associated to it (including ones outside the @outlook.com ones Microsoft sets up for you). Please note, that you can change gamertags for a Microsoft account, but you can switch gamertags. This means that the specific gamertag, friends, purchases, and anything associated to that account stays with that Microsoft account.

Also, an EA account can only be associated to one Microsoft (Xbox) Account. This can be easily changed by unlinking and linking accounts at the EA support site.

My suggestion is to start by getting the Microsoft account situated out first. Go to account.microsoft.com and review the order history. Ensure you notate which account has FIFA purchased on it. This will be the account that is able to play on your Xbox.

Once this is figured out, login at the EA account support site here and ensure that you have the proper EA account linked to the Microsoft account with the FIFA purchase. The complication that you might run into here is that EA tracks their save data on their servers and any progress you made would be associated to that specific EA account.

Once those are linked and working, I would recommend putting the email address you want on your Microsoft account in the Your info - > account info section. If it is already associated to another account, you would have to log into that account and remove it (you can create a new email address to replace it so it can be removed if it's the only one there)

I would also consider marking the non-needed Microsoft account for deletion here to prevent further confusion in the future if the account is not needed. Of course, only do this once you confirm everything is linked correctly and no purchase history or other information is missed.

Hey there Coma! Just to clarify, there is a Gamertag, which you see here, and then a Microsoft Account, an email and password attached to it. Can you let us know exactly what combination you have and what you'd like it to be?

In the meantime, you can also check out our "Questions about a Microsoft account or a gamertag" guide to see if any of the information
there helps you. Let us know, thanks!

Excellent! Let us know how it goes, yeah?

Hi UnkinderFlyer91,



Are you still able to use the same login information to access your Games For Windows LIVE Account?



When you log into login.live.com, does it log into your new Microsoft Account, or the old one? The GFWL account may not be tied to the old MSA anymore, but you should still be able to log into it with the same credentials. Let us know.



Thanks!

Hello, sorry for the late reply.

This is to let you know that I have regained access to my original Gamertag