Xbox and game audio is gone.

IG kymiizu · Sep 9, 2023

My audio randomly went out while I was playing a game and I was not able to hear the game, or the people in my party. I messed around with the settings, and nothing seems to be working. It’s a new controller and I haven’t had problems with my headset so I have no idea what could be wrong with it. I’ve had it happen before but I was able to fix it, this time I cannot.

:)

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

CarTzy

Hello IG kymiizu,

Thank you for posting in the Microsoft Community.

I can see that you are experiencing audio issues with your controller and headset. This can be very frustrating, especially when you are playing online with your friends. There are a few possible causes and solutions for this problem, so let's try to troubleshoot it together.

First, make sure that your controller and headset are properly connected. You can do this by unplugging and plugging them back in, and checking for any loose or damaged wires. Also, make sure that your controller is fully charged or has fresh batteries.

Second, check the audio settings on your Xbox console and on the game you are playing. You can do this by pressing the Xbox button on your controller, then selecting Settings > General > Volume & audio output. Make sure that the headset volume, headset chat mixer, and mic monitoring are adjusted to your preference. You can also test your headset by selecting Test headset mic. If you hear a tone, your headset is working correctly. If not, you may need to update your controller firmware or replace your headset.

Please see: Troubleshoot audio on your Xbox console | Xbox Support

Third, if the problem persists, try using a different controller or headset, if you have one available. This can help you determine if the issue is with your controller, your headset, or your console. If the audio works fine with a different device, then you may need to contact the manufacturer of your controller or headset for a replacement or repair.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Have a great day!

CinderGhost

Hi hi,

Can you give more details on what audio is gone? To clarify, I mean is it in-game audio you're missing, or are you not hearing any sound from the Xbox at all (such as in the menus)?

IceStorm III

Have you gone through the suggestions on the
Audio/Video troubleshooting page?

Spyroman12

Have you gone to settings, Display and Audio, and then check the digital audio?

Xbox and game audio is gone.