XBOX Alpha Skip-ahead problem with update from 12 June 2021 (BlackScreenOfDeath)

agony666 · Jun 18, 2021

So, my Xbox ONE X is stuck on a black screen after startup. No way to fix it (sync+eject etc...). Even the factory reset by USB fails, a powerdown chime after the two powerup ones with this log:

000000000000156c 00000004 0000000000000502 8000000a ffffffff
Click to expand...

00000000000020a7 00000004 0000000000000504 8b050041 00000018
Click to expand...

0000000000002f9b 00000004 0000000000000502 8000000a ffffffff
Click to expand...

0000000000003884 00000004 0000000000000504 8b050041 00000018
Click to expand...

The console will power on with the pad or headphone, and it "phone home" to microsoft server by net traffic logs, it even downloaded un update yesterday (17-06-2021) of 661.4MB so it seems to be "alive".

HDMI works (the console switch on the TV if off and try to change resolution to lowres mode) and there are other people with similar problem after the update.

I know, it's a beta program, things can and will go wrong, but what I should do?

Microsoft support center told me to file a bug report and waaaaaait.

XboxInsider banned me from posting about the problem.

:)

agony666

Yes, already done it. I even tried unenrolling the console from the beta program using the W10 app and then doing the OSU update, but it fails with this log

00000000000031dd 00000004 0000000000000502 8000000a ffffffff

0000000000004074 00000004 0000000000000504 8b050041 0000006d

and the screen is always black

XBF Aicha T

Hello there! I am very sorry to know you are having such conveniences. However, would you please check this link Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support as it will help you to resolve the issue.

ArminatorX

Is your console enrolled in the Xbox Insider Preview Program?

In May they have issued a fix for video corruption on Netflix and YouTube for Alpha Skip Ahead
insiders. This should find it's way in the next update coming in June, if there are no new issues with that fix.

EXES5

Are you on Alpha? 1910 got releaesd so it should update fine now

https://news.xbox.com/en-us/2019/06/01/june-1st-new-preview-alpha-skip-ahead-ring-1910-update-1910-190530-1940/

Just a Volunteer

"xbox not being able to play dolby atmos"

According to the Latest Alpha skip ahead Insider release notes this is still an issue the engineers are tracking and working on.

XBOX Alpha Skip-ahead problem with update from 12 June 2021 (BlackScreenOfDeath)