Xbox All Access Upgrade

Discus and support Xbox All Access Upgrade in XBoX Sales and Promo to solve the problem; I was lucky and able to preorder and Xbox Series X yesterday using Xbox All Access through Gamestop. I currently have a line of credit for my existing... Discussion in 'XBoX Sales and Promo' started by JeffMcDonald 15, Sep 24, 2020.

  1. JeffMcDonald 15
    JeffMcDonald 15 Guest

    Xbox All Access Upgrade


    I was lucky and able to preorder and Xbox Series X yesterday using Xbox All Access through Gamestop. I currently have a line of credit for my existing Xbox One X and wanted to pursue the upgrade option. The upgrade instructions say that Citizen One will
    send me an email asking for my intent to upgrade, however it looks like the line of credit for my Series X was created with the shorter version of my name (Jeff vs. Jeffrey). Same SSN and all other info though. Is there a way I can confirm I did this correctly
    and that I just need to wait a day or two for the email from Citizen One? I contacted them and they said they didn't know. I may just be jumping the gun, but want to make sure I don't need to cancel my preorder.

    :)
     
    JeffMcDonald 15, Sep 24, 2020
    #1
  2. XBF John Win User

    Ultimate Game Pass ultimately frustrated

    Okay, makes sense.

    Then I will again post the directions to upgrade here: Xbox All Access Upgrade | Xbox

    To upgrade your Xbox there are steps you have to take on your end to initiate that process that are listed in the link above. That should get you the upgrade you are looking for.

    Further more, Citizen One handles the upgrade process.

    Best Regards,

  3. XBF-JoannaDark Win User

    Xbox All Access - Unable to Upgrade

    Hi brianm.sully,

    Congratulations! Iam glad to see that we were able to resolve your problem. I am going to post some additional information for anyone that might have the same issue that you were encountering. Citizen One is who you need to contact for any issues with financing, upgrading or trading-in your console. What I would suggest is to ask for someone that works within the Xbox All Access support team, and they will know how to assist with any issues. Here are two numbers you can call 1.800.950.1387 or 1.866.999.0076, option 1. Have a wonderful day, happy holidays and Happy gaming.

    I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”
  4. XBF-JoannaDark Win User

    Xbox All Access - Unable to Upgrade

    Hi, brianm.sully,

    I sent you a private message. To ensure that your upgrade process runs into no problem we have found a solution.
  5. brianm.sully Win User

    Xbox All Access - Unable to Upgrade

    That sounds fantastic! Thank-you. Just let me know if you need additional information from me.
  6. XBF-JoannaDark Win User

    Xbox All Access - Unable to Upgrade

    Hi brianm.sully,

    Thank you for confirming this and I will still work on my end to provide the correct contact info for any future issues you might have as it relates to upgrading and connecting with the proper Citizen One support team. I will still keep this post open and get back to you within 48-72 hours. Have a wonderful day and happy gaming.
Thema:

Xbox All Access Upgrade

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