Xbox All Access Upgrade Experience

Discus and support Xbox All Access Upgrade Experience in XBoX Sales and Promo to solve the problem; Hello, I just wanted to document my negative experience attempting to upgrade through Xbox All Access. Last year around this time, I was a base Xbox... Discussion in 'XBoX Sales and Promo' started by AlexGarcia89, Nov 10, 2020.

  1. AlexGarcia89
    AlexGarcia89 Guest

    Xbox All Access Upgrade Experience


    Hello,

    I just wanted to document my negative experience attempting to upgrade through Xbox All Access.

    Last year around this time, I was a base Xbox One user.

    I saw the advertisements for the Xbox All Access promotion that would allow me to get an Xbox One X during holidays last year, then upgrade to the new Series X when it comes out a year later.

    Well, it is a year later and this process did not work as I had hoped.

    In order for me to upgrade, I'm treated as if I'm a new customer to Xbox All Access.

    1. I need to renew my All Access contract for another 2 years
    2. In order to buy the new xbox, I need to fight for orders with everyone else buying them outright
      1. Attempting to go through Target, after I selected I have an existing Citizen One account, I was prompted to enter my SSN and DOB, rather than entering my current account number.
      2. I had one in the cart, but I was taken to a loading screen where they were in communication with Citizens One for 10+ minutes (it never did complete and they updated to out of stock in another window).
    3. One benefit of signing up last year was the idea that I could upgrade to the new one the day it comes out, based on how it's gone so far, I don't see myself getting one until at least December.
      1. The guidance was to go through same retailer you did previously, but as I went through Amazon during promotion last year, that is not available to me this year.
    Honestly, the way it was marketed last year just feels misleading at this point, and I'm at a point where I wish I hadn't signed up last year, and I could possibly have a Series X in my possession today being able to go to more retailers than I'm currently
    limited to.

    :)
     
    AlexGarcia89, Nov 10, 2020
    #1
  2. AlexGarcia89 Win User

    Xbox All Access Upgrade Experience

    For Walmart's release, the Xbox All Access upgrade page didn't go up until 15 min. after the actual console release.

    Even now, clicking the "Login" option for existing Citizens One customers get's an error message.

    Unsure if Microsoft or retailers called it out anywhere, but to me it would've made sense to have separate stock for All Access users, due to the added commitment to Xbox over a 2 year period.
  3. XBF John Win User

    Ultimate Game Pass ultimately frustrated

    Okay, makes sense.

    Then I will again post the directions to upgrade here: Xbox All Access Upgrade | Xbox

    To upgrade your Xbox there are steps you have to take on your end to initiate that process that are listed in the link above. That should get you the upgrade you are looking for.

    Further more, Citizen One handles the upgrade process.

    Best Regards,

  4. XBF-JoannaDark Win User

    Xbox All Access - Unable to Upgrade

    Hi brianm.sully,

    Congratulations! Iam glad to see that we were able to resolve your problem. I am going to post some additional information for anyone that might have the same issue that you were encountering. Citizen One is who you need to contact for any issues with financing, upgrading or trading-in your console. What I would suggest is to ask for someone that works within the Xbox All Access support team, and they will know how to assist with any issues. Here are two numbers you can call 1.800.950.1387 or 1.866.999.0076, option 1. Have a wonderful day, happy holidays and Happy gaming.

    I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”
  5. XBF-JoannaDark Win User

    Xbox All Access - Unable to Upgrade

    Hi, brianm.sully,

    I sent you a private message. To ensure that your upgrade process runs into no problem we have found a solution.
  6. brianm.sully Win User

    Xbox All Access - Unable to Upgrade

    That sounds fantastic! Thank-you. Just let me know if you need additional information from me.
Thema:

Xbox All Access Upgrade Experience

Loading...

  1. Xbox All Access Upgrade Experience - Similar Threads - Access Upgrade Experience

  2. How to Access the Mythic Achievement Update

    in XboX Insiders
    How to Access the Mythic Achievement Update: How do I gain access to the Mythic Achievement Update? I’m an insider and I am currently on beta and I was able to access the disc to digital as an insider. submitted by /u/DarienJF [link]...

  3. Disc to Digital is now live for everyone! (Omega tier user with no previous access)

    in XboX Insiders
    Disc to Digital is now live for everyone! (Omega tier user with no previous access): Make sure you restart your Xbox don't just turn it on and off. submitted by /u/AstroZombie1 [link] [comments]

  4. My games filling with games I don't have access too

    in XboX Insiders
    My games filling with games I don't have access too: My "my games" list is filling with games the console thinks are available but I don't have the game pass tier or don't even own them. They aren't installed yet it gives me the option to uninstall...

  5. How do I get Alpha access for Xbox Insider?

    in XboX Insiders
    How do I get Alpha access for Xbox Insider?: I am interested in testing new alpha features but I can’t seem to figure out how to gain access to the alpha on Xbox Insider. I’ve done all available surveys and activities but they seem limited....

  6. How do I access Sonic Adventure DX upgrade(s)?

    in XBoX on Consoles
    How do I access Sonic Adventure DX upgrade(s)?: I bought Sonic Adventure DX on Xbox Series X along with the DLC to play as Metal Sonic. I start the game go to downloadable content, press the (A) button omy controller and the games tells me...

  7. Cannot access Starfield after buying premium upgrade

    in XBoX Games and Apps
    Cannot access Starfield after buying premium upgrade: I've bought and dowbloaded the Starfield Premium upgrade in order to be anle to play before the general releade date. However, even after installing I'm getting the 'You're too early' message....

  8. Can't access Starfield via Game Pass, even with Premium Upgrade

    in XBoX Games and Apps
    Can't access Starfield via Game Pass, even with Premium Upgrade: Hi. I've downloaded and installed Starfield through Game Pass Ultimate, and I've also bought the Premium Edition Upgrade, but I still can't start the game 33cad8a0-1975-4ee0-80db-d8c35763e5a1

  9. Getting Early Access for Starfield premium upgrade

    in XBoX Games and Apps
    Getting Early Access for Starfield premium upgrade: Hi, I have a Game Pass subscription. If I buy Starfield's premium upgrade, will I get early access? Keep in mind that I didn't buy the base game, but only got it from the subscription. Thanks...

  10. Cannot access ultimate edition upgrade for diablo 4

    in XBoX Games and Apps
    Cannot access ultimate edition upgrade for diablo 4: I purchased 1000 platinum for diablo 4 through the ingame store, which is displayed in my order history, I used it to purchase the ultimate edition upgrade via the in game store the platinum has...