Xbox All Access - unable to redeem Xbox Game Pass Ultimate

Discus and support Xbox All Access - unable to redeem Xbox Game Pass Ultimate in XBoX on Consoles to solve the problem; I have an Xbox Series X via Xbox All Access through Telstra (Australia). For some reason the Game Pass Ultimate subscription included with my package... Discussion in 'XBoX on Consoles' started by XMD5a8000, Dec 11, 2020.

  1. XMD5a8000
    XMD5a8000 Guest

    Xbox All Access - unable to redeem Xbox Game Pass Ultimate


    I have an Xbox Series X via Xbox All Access through Telstra (Australia). For some reason the Game Pass Ultimate subscription included with my package is not showing up in my "Included with this Xbox" section as it should be per all the online resources and
    FAQs I have found. I have tried contacting Telstra numerous times but they have been unable to help thus far. I did have an existing Game Pass subscription which has now lapsed (it is trying to charge my card for the renewal). Is this something I can fix on
    my end? Is it an Xbox/Microsoft issue? Do I need to keep hassling Telstra?

    Thanks in advance

    :)
     
    XMD5a8000, Dec 11, 2020
    #1
  2. Smwutches Win User

    Existing Game Pass Ultimate and Xbox All Access

    You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24
    months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox
    Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than
    12 prepaid months of Xbox Game Pass Ultimate.
  3. XBF Houmaidi O Win User

    XBox All Access does included Game Pass Ultimate "code" expire?

    Hello @GeoffRobb!

    The code does not expire. You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24 months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.
  4. XBF Houmaidi O Win User

    Xbox All Access: 24 month game pass included subscription

    Hello @Qbtova!

    You can add the 24 months of Ultimate to your existing subscription as long as it won't go over 36 months. If it were to go over the 36 months, you would need to wait until you have 12 months or less remaining on your subscription before redeeming the 24 months of Ultimate.

    https://www.xbox.com/en-US/xbox-all-access#faq

    An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Xbox Game Pass Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.
  5. Nursemorph Win User

    bought 2 xbox series x all access consoles for 2 locations but can only add 36 months of ultimate to my account

    You can't gift the GPU subscription from All Access:

    "Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Must be redeemed on the console purchased in the Bundle"

    https://www.xbox.com/en-GB/legal/XboxAllAccessTerms

    I should mention those are the terms for the UK side of things...I imagine it is the same elsewhere but different countries have different legal stuff

    Edit: The GPU has to be redeemed on the console it is associated with but can be redeemed by any account on that console apparently.

    As to whether it is time-gated: All I could find was this: "If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate."

    https://www.xbox.com/en-gb/Xbox-All-Access

    In the FAQs at the bottom of that page
  6. MikeGain42 Win User

    Xbox Game Pass Ultimate - Xbox Series X

    Did a bit more digging in the FAQs, no issues at all for existing Game Pass members (direct quote from FAQ):

    If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate
    membership and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months.

    If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All
    Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

    To check your prepaid balance, go to https://account.microsoft.com/services. Note, once converted to Xbox Game Pass Ultimate, Xbox Live
    Gold and other Game Pass memberships cannot be unconverted. Learn more at www.xbox.com/gamepass.
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Xbox All Access - unable to redeem Xbox Game Pass Ultimate

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