Xbox all access terrible customer service possibly trying to trap consumers

Discus and support Xbox all access terrible customer service possibly trying to trap consumers in XBoX Sales and Promo to solve the problem; Just got the xbox all access bundle with the new gen consoles, series x. Its close to the payment date but for the last month I've been wresting with... Discussion in 'XBoX Sales and Promo' started by RashunOliver, Dec 17, 2020.

  1. RashunOliver
    RashunOliver Guest

    Xbox all access terrible customer service possibly trying to trap consumers


    Just got the xbox all access bundle with the new gen consoles, series x. Its close to the payment date but for the last month I've been wresting with customer service because I cannot make the payment because they gave me no access to create an account to
    make the payment, you have to click on their link and create an account but the problem is you need an account number to make an account. I've obviously been looking and asking the customer service, they been giving me the run around with same answer, nothing
    just make the account, which obviously I can't.

    Its a different company that handles the payments(Citizen One), but the customer support number they gave me does not work while the other one are bots.

    I'm worried because I've bought the Xbox on credit, they have my ssn if I can't pay they may jack up my credit and give me a huge fee and put me at their will.

    I don't know what to do and I'm starting to believe the company Microsoft subcontracted to is a scam.

    Luckily I've had the same problem with century link and know some legal options available if they try to pull a fast one on me.

    :)
     
    RashunOliver, Dec 17, 2020
    #1
  2. Moses001 Win User

    Xbox Repair Needs Corrections for its Return Shipping Options

    Never buying another Xbox Product again, terrible and rude customer service. All they do is read off a script, with no real care for the consumer. No wonder your losing consumers.
  3. Daft Badger Win User

    Terrible Customer Service!!!!!!!!!

    There is a sticky thread in both enforcement forums telling you they are no longer in use.

    They probably should be locked down but aren't for some reason.

    At least you now know this for the future.
  4. Pro Devision Win User

    Terrible Customer Service!!!!!!!!!

    Hmm? then why waste a forum? that isn't in use?
  5. RandyAU93 Win User

    Terrible customer service

    So when you requested the callback and spoke with the Microsoft agent, what advice did they give you?
  6. Daft Badger Win User

    Terrible customer service

    Support are nothing to do with xbox live enforcement which is why they can't help.

    You were warned,your warning is the ToU/CoC that you agreed to when you started your account.

    You will not get a refund for anything i'm afraid & the rules are exactly the same on PSN although you do not get as many 2nd chances there.

    As long as your console is set to offline mode you can still play the majority of games although you obviously can't play online multiplayer.

    As the enforcement team do not use the forums you would need to look on the enforcement site to see why you were suspended & to file for a case review if eligible
    http://enforcement.xbox.com/home
Thema:

Xbox all access terrible customer service possibly trying to trap consumers

Loading...

  1. Xbox all access terrible customer service possibly trying to trap consumers - Similar Threads - access terrible customer

  2. How do I access new features????

    in XboX Insiders
    How do I access new features????: I’ve been an Xbox insider for as long as I can remember. I’m not sure why I’m not getting the updates, still waiting on the one with the quick resume, is there something I am not doing that...

  3. profile pics are being see as default ones and cannot access certain games/apps.

    in XboX Insiders
    profile pics are being see as default ones and cannot access certain games/apps.: everyone’s profile pictures have been set to default for me i’ve been told it’s a privacy setting so i’ve made it so it’s adult default and it doesn’t save at all.i try to go on discord and it...

  4. Accessibility Feedback on the New Xbox Cloud Gaming Web Experience: Basic Touchscreen...

    in XboX Insiders
    Accessibility Feedback on the New Xbox Cloud Gaming Web Experience: Basic Touchscreen...: Hi Xbox Cloud Gaming / Xbox Insider team, I’d like to share some feedback I’ve been consistently raising since the early days of Xbox Cloud Gaming, especially in response to the January 26, 2026...

  5. That's probably a dumb question but can I request access for the alpha tier for xbox insider?

    in XboX Insiders
    That's probably a dumb question but can I request access for the alpha tier for xbox insider?: Seems like only that tier seems to be updated regularly unlike all the other tiers which updated like once monthly. And I want to see how it's different compared to all the others. submitted by...

  6. Is it possible to request access to the Full Screen Experience preview?

    in XboX Insiders
    Is it possible to request access to the Full Screen Experience preview?: I've moved my gaming PC to my living and I'm using it for gaming in there. I'd love to be able to try out Full Screen Experience on it but I don't seem to have access after setting Windows 11 to...

  7. Improve collaboration between Xbox and Rockstar Games to offer earlier access and exclusive...

    in XboX Insiders
    Improve collaboration between Xbox and Rockstar Games to offer earlier access and exclusive...: Rockstar Games titles are some of the most popular and iconic on Xbox — from GTA to Red Dead Redemption. As a loyal Xbox player and Rockstar fan, I’d love to see stronger collaboration between...

  8. Let players pin chat conversations on Xbox for quick access

    in XboX Insiders
    Let players pin chat conversations on Xbox for quick access: groups, but it can be hard to find important conversations — especially when you have a lot of chats. It would be super helpful to have a feature that lets us pin specific chats to the top of the...

  9. Xbox Family Safety Bug: No Way to Manually Approve Multiplayer Access w/o Disabling...

    in XboX Insiders
    Xbox Family Safety Bug: No Way to Manually Approve Multiplayer Access w/o Disabling...: Please read, it affects any parent using Xbox Family Safety. I discovered a flaw in how Xbox handles Content Restrictions for child accounts, prompting a long support call with Microsoft...

  10. Need help I can’t access anything on my account

    in XboX Insiders
    Need help I can’t access anything on my account: Anything that requires my email password like buying something or even accessing certain account settings, no matter what I put in for it it takes me back to the same page. I can put in one letter...