Xbox All Access missing the game pass subscription

Your 24-month Xbox Game Pass Ultimate subscription is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them right away, the offers remain on the console until they’re redeemed.

To redeem after setup in Settings app:

1. Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
   
2. Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library. Look under Available offers to see your offers.
   

If you are still unable to claim the 24 months of the Game Pass Ultimate, please contact our live support:

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Hello, if you have an Xbox Game Pass Ultimate subscription, then you only need one subscription for your two children to play together online.

That's because Xbox Game Pass Ultimate includes all the benefits of Xbox Game Pass Core, including access to online multiplayer games.

If you have an Xbox Game Pass Core subscription, then you will need a subscription for each child. This is because Xbox Game Pass Core does not include access to online multiplayer games.

If you have an Xbox Game Pass for PC subscription, then you don't need a subscription for your two kids to play together online. This is because online multiplayer games on PC are free.

Also, if you purchase Game Pass first, then it would be converted to Ultimate and if you cancel ultimate, you would lose your Game Pass subscription. So if you do cancel Ultimate, do it first before you downgrade to just Game Pass.

Which subscription are you downgrading to, is it Xbox Game Pass, PC Game Pass, or Game Pass Core?

If Game Pass Core, you will only have access to just over 30 games that are part of the Game Pass catalogue, and online multiplayer.

If Xbox Game Pass, you will have access to all the Game Pass games on the Xbox Console, and no online multiplayer.

If PC Game Pass, then you will have access to all the Game Pass games on the PC including EA Play, and online multiplayer.

Correct, but that still does not give him access to any of the games that I have already purchased, or access to the game pass, or access to Xbox live. He still would have to get his own Xbox live subscription and game pass subscription and purchase any other games he wants to download, all of which I have already paid for

What is that compared to Game Pass?

As stated in the first post, All Access include the console, a gold subscription, and a game pass subscription.