Xbox All Access 2 years ago

it was a permaban that happened in 2016 the reason why well even 2 this date i'm still annoyed at how it was treated no chat logs nothing just hey here's a ban while you're playing dark souls 3 I actually went 2 the bathroom lol came back and was signed
out signed back in and boom perma and I know it wasn't banworthy because I KNOW I didn't send anything related to harassment whatsoever not 2 mention the games i lost on it or the progress on them its real fun especially when all you get from the person is
this :

9/24/2016, 12:51:45 PM

So this is my final ban huh? well I'm serious when I say this I think this a fault on your guy's part ever since my last ban I never went to game chat never harassed someone nothing no homophobic slurs no threats no racism nothing i was just playing dark
souls 3 and a game on my pc at the same time went to the bathroom came back and i was perma banned please don't go straight to decision at least let me provide with more info after the under review thing I sincerely tried my best

XBLPET Kappa :
9/25/2016, 12:09:24 PM

This account was suspended for harassing other players through written or verbal communications on Xbox Live. This can include the use of slurs, threats, trolling, or other attempts to abuse others. For additional details, see the Stay Safe section of our
website (http://enforcement.xbox.com/home/staysafe#topic10).

While some violations are immediately resolved, XBLPET also conducts reactive investigations. The Microsoft Services Agreement has no statute of limitations, and players may be enforced upon at any time for past offenses. The account's online status at the
particular moment of the enforcement may have no bearing on the reason behind the suspension.

While we appreciate your passion regarding this enforcement, we can assure you that this suspension was not issued lightly. Suspensions are only issued following a rigorous investigation of the account’s activity and conduct confirming that a Microsoft Services
Agreement violation occurred. Additionally, following the submission of this Case Review inquiry we thoroughly reviewed the circumstances behind the enforcement and again confirmed that the violation occurred and that enforcement action was warranted. As a
result, we cannot adjust or remove the suspension.

For more information about participating on Xbox Live in a safe and productive way, refer to the Microsoft Services Agreement (https://www.microsoft.com/en-us/servicesagreement) and Microsoft's Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

hence why its there i even listed what they said they provide nothing the thing what i was talking about if you actually read the thing instead of skimming through and again u cant communicate with them they just shut it down u cant even request 2 see
ur logs lol hence why i asked u aquestion which what this is for but u didnt know that because you didnt read it lol

Hey Vrizox thanks for taking the time to bring this issue to us!

We suggest reaching out to our
Enforcement page since they are the only ones who would be able to look into suspensions or bans. Give it a shot and let us know if we can further assist in any other matter!

Hi Vrizox,

Unfortunately, as this is forum support we wouldn't be able to assist further in regards
any ban or suspension. As mentioned by XBF Nestor; the enforcement team are the
only ones who can look into the suspensions and bans as they are the ones who handle it.

• Enforcement site: https://enforcement.xbox.com/
  .
• Take a look at Microsoft’s Code of Conduct Explained for Xbox Live Customers.
  
• For more information about what each type of enforcement means, visit
  Xbox Live Suspensionsand
  Xbox Live Device Bans.
  

Hello Vrizox,

It has been stated already, but the only option available in regards to any Enforcement action is to handle it through the Enforcement website.

The reason this is repetitive is due to the fact that no Enforcement member resides on these forums, and our community does not carry the tools for assisting with this case.

We will be locking this thread as there is not further information to provide, but if you have any other questions regarding other issues, please feel free to create a new thread detailing that issue and we'll be glad to assist.

Best wishes!