Xbox advanced exchange issue

NickG_154 · Mar 13, 2021

I had an issue with my x box series x where it would shut off while trying to lunch a game. I sent it in for repair. It was returned a week later and it still had the same issue. I contacted support again and they suggested doing an adanvced exchange. I sent in the broken xbox the day after i received the new one. I have a fedex confirmation that it was received 2/8/21. On 2/22/21 i was charged for the xbox. Ive been on multiple phone calls for hours and hours, back and forth through email trying to get a refund for the $500+. Ive been lied to by what now seems to be 3 different people now. They keep telling me that they are going to look into it. 19 days later and i still have nothing. Today i received another email from microsoft that they have not received my xbox even though when i talked with support they confirmed that they did get received. I have no clue where to go or who to talk to to get a real answer? I feel like i need to call el paso police to report a theft

:)

G1NGERVIT1S

Since XBOX falsely charged my debit card and I had to call support, 16 days have passed. I have yet to receive a refund.

The second email stating that my refund was being processed was sent to me on 3/11/2015, the first being on 2/28/2015. Again this email was sent to me pretty late in the day(7:29 PM). I sure hope I don't have to wait much longer. This is getting ridiculous.

Misses Quinzel

Hey there, G1NGERVIT1S! I'm very happy to see that you are in contact with the appropriate teams. Because of the way they work, it can take a couple of days before they are able to respond. Please do keep an eye on your email or for voicemails from that
team for updates.

Thanks so much for keeping us updated here! Please do continue to keep us updated. Additionally, for support on this issue, simply reply to any communications you have from your customer advocate.

Misses Quinzel

Hey there, G1NGERVIT1S! I'm so very sorry to see the situation you are in! After reading what you have gone through, I have passed your information along to the appropriate teams. Please ensure that your contact information is up to date here on
account.live.com so that they may be able to reach you!

You are very much encouraged to keep us updated here! Thanks for making us aware of this situation. :3

NickG_154

i called xbox support center again today. i spent 3.5 hours on the phone with them while they're telling me i just need to wait 24 hours again. eventually a supervisor hung up on me because i wanted to continue to wait on the phone with them. is there anyone else that i can reach out to for support on this?

G1NGERVIT1S

I am starting a countdown:

Since XBOX falsely charged my debit card and I had to call support, 5 days have passed. I have yet to receive a refund.

BTW... I have a fraudulent billing investigation open with CHASE right now.

Xbox advanced exchange issue