Xbox activation issue

Hello Bowen Strickland,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community we are not able to double check accounts and codes. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

I'm sorry to hear that you're having trouble with the activation code for the Madden Xbox card. You can try contacting the retailer where you purchased the card to see if they can provide you with a new code or a refund. If that doesn't work, you can also try contacting Xbox support directly for assistance. They may be able to help you retrieve the code.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

I'm having the same problem. My Xbox 360 activity shows up on my profile, but absolutely nothing from my Xbox One. I don't see it on Smartglass or on my online profile.

UPDATE: So I talked to a Support Agent and they said to reset my console. I haven't done so yet because it doesnt work on smartglass either, which makes me think it isn't the Xbox. So could it be the Xbox or not? I really don't want to reset it, but if it
has to be done, then it will.

Mine started working again too some achievements I unlocked popped up and I can make a status and comment again

Just popped an achievement on Worms and it updated on the leaderboard. Everything seems to be working fine for me now, 6 days after it started not working.