Xbox account is locked out help

I have done 26 of those and within seconds its denied and I've had my account since 2013 and the customer service is just turned into weak sauce for any kind of help.

then you may need to do an account recovery, it is on the account holder to make sure they keep their details upto date especially with 2FA.

https://support.microsoft.com/en-us...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Josh, what you read regarding the procedure of the two-step verification is correct, when it is active it will not work.

What you should try is, contact Xbox Customer Service and ask for an Account Takeover, (ATO) and you'll do the entire information procedure with someone from Microsoft Support.

https://support.xbox.com/en-us/contact-us?index...

I hope this helps.

Regards,

Hey Josh!

I know I'm months late to this, but did you ever manage to regain access to your account?? I just hit the exact same problem yesterday, and it is terrible. I hope you were able to regain access.

If you were/are could you relay what you had to do to me so I can also navigate out of this predicament?

Best of luck, I will keep trying also and let you know if I find something out!

I understand, try to choose another subject and pass by the virtual agent so that it can be attended by a human.