Xbox account is being wonky.

Discus and support Xbox account is being wonky. in XBoX Accessibility to solve the problem; Anytime I open the Xbox app on my pc it has a constant sign in pop up that repeatedly opens and closes to where I can't use the app at all. I've... Discussion in 'XBoX Accessibility' started by DoggyAntlers, Aug 22, 2022.

  1. DoggyAntlers
    DoggyAntlers Guest

    Xbox account is being wonky.


    Anytime I open the Xbox app on my pc it has a constant sign in pop up that repeatedly opens and closes to where I can't use the app at all. I've uninstalled and reinstalled numerous times and started becoming suspicious that it was something wrong with my account when I reinstalled the Minecraft launcher and noticed it was constantly connecting and reconnecting to where I literally couldn't use that app either.
    I did a little more investigating and tried to see if my account had some ban on it because a little over a year ago I switched my Xbox profile picture to a custom one through the old smart glass app and didn't realize that Microsoft wasn't allowing that anymore till it was too late. To my surprise I didn't have a ban on it that was displayed but I'm still certain there is a huge issue with my Xbox profile from doing that. If I could get an explanation on this, it would be super helpful cause I haven't been able to play Minecraft recently or use the Xbox app as a result.
    Tried to look for anyone else having this same issue but it seems like an entirely unique issue to my account or whatever else is going on that's preventing me from using it.

    :)
     
    DoggyAntlers, Aug 22, 2022
    #1
  2. JosefLBohorquez Win User

    Xbox account is being wonky.

    Thanks, I can advise you another things. Please try each one:

    Press Windows + X, then click on Windows Powershell (Administrator)

    Then type or copy/paste this command and press enter:

    Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

    Restart your PC and install the recently deleted app:

    https://apps.microsoft.com/store/detail/xbox-id...

    Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

    If that doesn't work please also try these tutorials:

    https://support.microsoft.com/en-us/windows/fix...

    https://support.microsoft.com/en-us/account-bil...

    Or try this (RainingRoses response):

    "Try the following options for Windows 10/11:
    1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

    2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

    3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
    Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

    Note that the highlighted code in this file path depends on your system so may vary.
    If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
    Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

    Source: https://answers.microsoft.com/en-us/xbox/forum/...
  3. DoggyAntlers Win User

    Xbox account is being wonky.

    Thank you for the reply! Yes I'm able to sign in properly through the link provided.
    Tried the solutions offered and unfortunately wasn't able to fix the issue. I'm able to sign in just fine over my browser, but again it's exclusive to just both the Xbox app and Minecraft launcher which makes this more puzzling, especially after uninstalling and reinstalling both of them numerous times. Both apps are allowed through the firewall as well. Any other possible solutions would be great. Thank you!
  4. JosefLBohorquez Win User

    Xbox account is being wonky.

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this DoggyAntlers

    In order to isolate a bit more the issue, are you able to sign in with your account properly here?

    https://account.microsoft.com/profile

    If that's the case. Please try and double check this in your PC:

    Press Windows button and type Services

    On Services App from the list of results, press right-click and run it as administrator

    Scroll to the bottom and find the following services:

    IP Helper

    Xbox Live Auth Manager

    Xbox Live Game Save

    Xbox Live Networking Service

    Gaming Services

    And do this with each of the services listed above:

    Right-click over the service and select Properties.

    Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)

    If the service isn’t started, click Start to start the services

    Restart your PC and give it a new try

    ------

    If maybe the issue persists let me know, in that way I can advise you different things
  5. Defy Lightning Win User

    Destiny servers keep crashing?

    Yeah take a break lol. Xbox live is being wonky in general.
  6. Omega Realities Win User

    Extreme Bandwidth Usage

    UPDATE:

    This morning check my ISP account and it showed only 6 GB had been used yesterday. But, the Xbox still still shows 2.12
    TB being used, so I guess something is wonky with the console.
Thema:

Xbox account is being wonky.

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