Xbox account is already present, while not

Besharkk · Oct 23, 2017

I followed the instructions of this site : https://support.xbox.com/fr-FR/my-account/microsoft-account/account-is-already-on-xbox-one-console-e...

But the problem still persists and I no longer have access to my Xbox account, only on my xbox

:)

Kistelek1963 · Oct 23, 2017

Move Gold from parent account to child account

Whilst setting up live on our Xbox, the idiot child redeemed his Christmas present Gold membership against my Live account. Is there any way to move this onto his Live account?

WPAK · Oct 23, 2017

How do you change login id to an outlook.com email address

Hi there,

If you get that message then there likely already is an xbox live account present on that email address. Do you use that email address as account on a Windows Phone or Windows 8(.1) PC? Then an xbox live account could already be present based on the outlook
email address

For any steps on how to try and work with the situation see this link:
support.xbox.com/.../change-email-sign-in-for-microsoft-account (at the bottom)

Besharkk · Oct 23, 2017

A few weeks ago on my xbox I want connect to my account and it display an error message and I could not do anything, I could not reconnect, I looked for the error message, it does not had no connection with what I had, so I thought it was a sync bug, so
I removed the xbox account and I added it, but when I added my address email and my password, an error message appears saying "My email address" is already present

Another user is using this Microsoft account on this device, so you can not add it here

Besharkk

A few weeks ago on my xbox I want connect to my account and it display an error message and I could not do anything, I could not reconnect, I looked for the error message, it does not had no connection with what I had, so I thought it was a sync bug, so
I removed the xbox account and I added it, but when I added my address email and my password, an error message appears saying "My email address" is already present

Another user is using this Microsoft account on this device, so you can not add it here

WPAK

Hi there,

If you get that message then there likely already is an xbox live account present on that email address. Do you use that email address as account on a Windows Phone or Windows 8(.1) PC? Then an xbox live account could already be present based on the outlook
email address

For any steps on how to try and work with the situation see this link:
support.xbox.com/.../change-email-sign-in-for-microsoft-account (at the bottom)

WPAK

Hi there,

if you are using a email address on a Windows 10 device as login, then it will automatically get an Xbox Live Account generated on it.

For example if you can sign in at xbox.com without the need to create an account with that email then it means there already is an Xbox Live Account present.

You can only connect an (offline) profile to an email that doesn't already have a Xbox Live Account

Dysruptz

Try and see if you are able to log into the account while not connected to the internet. If you are able to this may mean there is a suspension present

WPAK

Hi there,

Yes that should be possible, but it requires an xbox 360 console and since you want to use a Microsoft Account you already use on a Windows 8 machine, it will require some additional steps, since there most likely already is a xbox live account present on
the MS Account.

You will need to move the xbox live accounts to different MS accounts.

Please see the steps (and limitations) on how to do this on this support page:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account and since there most like already is a Xbox Live account present see the part "Resolve error 8014013, "The Microsoft account you're switching to is already linked to another Xbox account"
which get's you to the link (support.xbox.com/.../error-code-80154013) that explains what to do next.

Let us know the results

Xbox account is already present, while not