Xbox account gets disconnected after 1-2 minutes, and then I can't log back in

medulla35 biberveld · May 3, 2025

I can't play because Xbox account gets disconnected after 1-2 minutes, and then I can't log back in. What I've tried (nothing worked): removed adn re-added account, reset console (kept games), cleared cash, changed DNS, checked connetction and NAT (open). Console says "i'm in internet"

My acc isn't banned, but XBox after all my tried now not log me (0x87DD000F). Yesterday there was such an error, but after a couple of minutes everything worked. In the morning nothing helps. Now there is just an error and it is impossible to log into the account. Neither mine, nor the child's (I have two of them on the console)

:)

Alvaro A-

Hi medulla35,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues with your Xbox due to disconnection.

The error code 0x87DD000F on an Xbox console typically means there's a problem signing in to Xbox Live, likely due to a temporary service outage or a connection issue

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

https://support.xbox.com/xbox-live-status

If everything is up and running, let's ensure that your router is not experiencing any issues or bugs that may cause some websites or ports to be inaccessible, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

Once it boots up and regains internet access, please try to access the online services.

Regards,

Alvaro

DRC+EE

Translated for English readers:

"I can't log in to my Xbox One account. It keeps spinning around (loading), and it returns back to the homepage about 2 minutes after trying to load.

This is all about resetting the host, deleting the account and logging in again. It just goes round and round (like it's loading), and there is no response at all.

Seek answers. How can I get on my account?"

zoidberg1339

It's pathetic. 1-2 minutes of connection to the servers and then I'm disconnected for 5-10 minutes. I can't even start the Rally DLC. And nearly a week with no fix.

I'm about ready to ask for my $5 back. This game was NOT ready for BC, Microsoft.

Brainiac427

Cleared the cache. Started up a game of Kinect Sports 2 baseball offline while logged into Xbox Live. In less than five minutes, "Disconnected from Xbox Live." Go back to dashboard, and it's like I was never disconnected. As I said, this doesn't happen
with any other game so far. I don't get it.

Posedao

I am having the exact same problem. I have a strong Wireless connection then after 1-2 minutes I am disconnected and the Xbox One is unable to find any wireless connections even though all my other devices are able to find multiple connections. The only
way to get the connection back is to restart.

Xbox account gets disconnected after 1-2 minutes, and then I can't log back in