Xbox Account Dilemma

Best is to create a child account for your son to use

https://support.xbox.com/xbox-one/security/add-family-member-on-xbox-one

Unfortunately if you have a Microsoft email (@live, @outlook, @hotmail) you won't be able to change the email, as it will delete the email address completely and you won't be able to access any services or products associated with it. If you have an email
address that isn't a Microsoft one, then yiu can follow the steps here https://support.xbox.com/en-US/my-a...nt/change-email-sign-in-for-microsoft-account

So - - - -

My son started gaming at 4 to 5-ish under my Xbox account and login. He has perpetually gamed under this ever since and wants his information under him now.

How would one retain their original login and info, yet set-up a new email for him and transfer only the Xbox portion over to him and then slot this account under the Family Plan?

I have yet to see a way to accomplish this...

Ideas?

Hi,

if you want to keep all saves and objectives, you should transfer to him the full account with a new e-mail as explained here:

https://support.microsoft.com/en-us/help/12407/microsoft-account-change-email-phone-number

After that, you have to create a new profile for you and set the original one as a Child Account:

https://support.xbox.com/xbox-one/security/add-family-member-on-xbox-one

I believe this link pertains to your dilemma-
Xbox Underage Account Error FAQ

Hello stealthlegend6!

What are the suffixes of your 2 emails (A1 and A2)?

examples:

xxxxxxxxxx@outlook.com

xxxxxxxxxx@hotmail.com

xxxxxxxxxx@yahoo.com

xxxxxxxxxx@aol.com

You don't have to tell us your complete email addresses.. just the suffixes that they end with.

The email address cannot be changed on the Microsoft account. Other details can be edited by you, which takes
30 days to reflect. Each Microsoft account is configured with a
unique e mail id and you cannot update or merge one Microsoft account to another Microsoft account.
You have an option to add an alias to your existing account. For more details about adding an alias, refer the link below.

Further you may set an alias to primary alias. Refer “Set an address to be


your default send- from address”
topic in the link below for steps.

http://windows.microsoft.com/en-us/windows/add-alias-account

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Let us know!

Felix

Xbox forums support