xbox account blocked

And account xbox live block requires a password to sign in to the account but doesn't block the marketplace...

Hi laetitialll,

Thanks for reaching out to us on the forums for this issue. Sorry to hear that you're having issues in getting into your profile. We recommend beginning with the

Lost Account Solution to recover the email alias you used for log in, followed by the

Lost Password Solution so that you can enter the account.

I hope that this helps you out and please let us know the results.

Can you explain what you mean by "blocked"? Suspended, locked in another way for security reasons, etc.?

If the account is suspended, please see here for why:
https://enforcement.xbox.com/Enforcement/ShowEnforcements

And if it is suspended, please see here for info on the only way to ask about or appeal the suspension, via a case review:

https://enforcement.xbox.com/home/howto#sub-topic0-6

Hey there Laetitalll,

Unfortunately, if you are unable to recover your account through those previously posted steps and links, then ultimately the only thing you can do is start another account or keep trying until you are successful in the verification and password reset process.

I know these security measures may seem harsh but they are in place to make your personal information secure from others who may want to access it.

Hope this information was helpful

Thanks!

thanks for your answer but they can not help me either