Xbox account acts like it's a child account, but Microsoft account doesn't say I'm in a...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Thomas!

Try this if you're not able to leave the family group and you're alone ;

Create a new account that can be considered as an adult account (try using another web browser or incognito mode).

Once done, add your main account as organizer via the link below. (you can see in the new account an "add member" button
https://account.microsoft.com/family/

Please double check that you select your main account as organizer too, not member.

Once successfully added, sign out from your account everywhere and restart your PC
Then log in your account again and try downloading the game.

Just to double check, please check if birthdate is more than 18 and change it if necessary
https://account.microsoft.com/profile

Whenever I try to change my settings through aka.ms/accountsettings , it always leads me to this page: https://support.microsoft.com/en-us/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings . Although I am an adult
account, I cannot access any of the links on this page OR xbox.com that would let me change my privacy settings. Any help?

You dont first and foremost

Changing the age of your account has no bearing on your account status

You can call support to see what your status is

You can remove the parental account at https://accounts.microsoft.com

However only after the accounr reaches the age of 18 based on when it was originally set when you created the account no sooner

Doing so before the age of maturity will only result in you being locked out until you readd a parental account

Hi Jackhale4,

If you haven't already, please go ahead and make a new thread
detailing your issue and any troubleshooting steps(if any) you've tried so far. That way we can tailor our support specifically to you.

Whenever I try to change my settings through aka.ms/accountsettings , it always leads me to this page: https://support.microsoft.com/en-us/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings . Although I am an adult
account, I cannot access any of the links on this page OR xbox.com that would let me change my privacy settings. Any help?

Hey there, happy to lend you some support in the right direction! I won't be able to look into your account from my end, but it might be a good idea to give the steps on this page a try to start: https://privacy.microsoft.com/en-US/xbox-one-privacy-and-online-safety

But to also reach out to the official Xbox Support Chat/Phone team here: https://support.xbox.com/en-US/contact-us so they can take a deeper dive into your account and your account settings to see what's going on. They would have the tools to really take
a closer look.