Xbox Accessories stuck syncing with BRAND NEW Xbox Elite Series 2 Controller

Ahhm no doesnt work.
That's probably the first thing everyone does when being confronted with failures like that.

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Many controller issues can be resolved by putting the controller through a complete power cycle. To power cycle your controller:
1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/hardware-network/controller/wireless-controller-solution

I hope this helps.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Shtoyle,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties updating your Xbox Controller . Let me see how I can assist you with this concern.

If your new Xbox Wireless Controller wasn’t able to take a firmware update during the console setup process, you’ll need to update the controller manually.



However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Troubleshoot your Xbox Wireless Controller

Troubleshoot your Xbox Wireless Controller | Xbox Support

Step 1: Disconnect Accessories and try updating again

If you’re having a problem updating your controller, first disconnect any accessories (such as stereo headset adapters and chatpads) from the controller.

If you were in the process of updating your controller and got the error message, There was a problem updating your controller, select Try again after you’ve disconnected all accessories.

If you need to verify the firmware version for your controller or manually restart a controller update:

1. Press the Xbox button  to open the guide.
   
2. Under Profile & system, select Settings.
   
3. Under Devices & connections, select Accessories.
   
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
   
5. If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
   

If this doesn’t solve the issue, continue to the next step.

Step 2: Power cycle the console and try updating again

Power cycle your Xbox by pressing and holding the Xbox button  on the front of the console for 10 seconds, until the console shuts off. Then, turn it back on.

After the console restarts:

1. Press the Xbox button  to open the guide.
   
2. Under Profile & system, select Settings.
   
3. Under Devices & connections, select Accessories.
   
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
   
5. If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
   

If this doesn’t solve the issue, continue to the next step.

Step 3: Try a different USB cable

If you still can’t update the controller, try a different USB cable, and make sure it’s firmly connected to the console’s USB port and the controller’s micro-USB or USB-C port.

Leave the controller connected via USB and just let it sit for up to 5 minutes, as the update can sometimes take a while to complete in the background.

Note If the controller doesn’t update automatically, manually restart the update from the Xbox Wireless Controller screen in Devices & connections > Accessories.

Step 4: Try updating on your PC

If you’re still having issues, try updating your controller on a Windows PC by using the Xbox Accessories app. For steps on how to do this, see the “Update on PC” section at:

Update your Xbox Wireless Controller

If this doesn’t solve the issue, your controller needs to be replaced.

Request an Xbox controller replacement



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Sorry to hear you are unsatisfied with the current Xbox controllers, however, the question forum is the incorrect place to post your feedback. Unless you are asking about current Xbox controller advancements in-which case that would be the Xbox Elite Controller
Series 1 and Xbox Elite Controller Series 2. The Xbox Elite Controller Series 2 being the newest on the market and being awarded,
"Best of E3 2019 - Hardware/Peripheral" - Game Critics Awards.

For more information about these new Xbox controllers please visit the below links.

Xbox Elite Controller Series 1

Xbox Elite Controller Series 2