Xbox accessories doesn't recognize my controller

Hi youssif aly,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.  



Have a great Day!



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi youssif aly,

Welcome to Xbox Community Forum. We appreciate you for sharing your concern with us and we hope that you are doing well today.

We understand that you are trying to use your controller on Windows 11 and is unable to because it does not show on your Xbox Accessories. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

For us to verify the account, may we ask you the following questions to distinguish the cause of the issue and to find the right resolution on your concern, please?

1. When did the issue started, any changes that might have cause the issue?
   
2. Do you have Antivirus, antimalware, VPN, proxy and PC optimizer installed in your PC?
   
3. Do you have any error message/code showing on your screen? Please post a screenshot and conceal any personal information?
   

You may also try to visit this link for some basic troubleshooting if this works; Troubleshoot your Xbox Wireless Controller | Xbox Support

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Have a good one and keep safe always!

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi youssif aly,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Have a great day!

Sincerely,



Xbox Forum Moderator

Microsoft Community

well,

I appreciate all your tips. Tried them, nothing seems to work

About the Xbox Accessories App, most of the time, it doesn't even recognize my controllers lol. And more [Mod Removed: Profanity], my xbox
often fails to recognize my controller ha ha.

We're good to go to SONY !

DS3 is Dark Souls 3, I am playing it through steam and no it had the issue the moment I connected it to my pc. I am unable to use the Xbox Accessories App to update my controller because it does not recognize a controller being connected. When I look in my device manager the controller is labeled "HID-compliant game controller" I am able to deactivate it and it deactivates my controller. But it seems that Xbox Accessories doesn't register my controller properly even if my computer does. I am also unable to use my Xbox Elite 2 controller with steam but it works with other games. I've already updated both controllers using my Xbox One S.