Xbox accessories app won't detect wired connection on my elite series 2 controller when it...

Hi

Thank you for posting on the Xbox forums. I'd be happy to answer that.

Customizing user profiles on a Windows 10 PC is not supported via Bluetooth. Any Bluetooth capable Xbox One controllers will need to be plugged in via USB-C or through the Xbox Wireless Adapter if you want to customize and use custom profiles. The Xbox Accessories
app will not detect your controller over Bluetooth connection.

Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  

Things to keep in mind:

• The Xbox Accessories app is only available on Xbox One and Windows 10.
• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless
  Controller Series 2 and plug the other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

I hope this helps!

• To configure the Xbox Elite Wireless Controller Series 2, get the Windows 10 May 2019 Update (or later) and make sure your PC has the latest fixes.
  
  See how to get updates.
• The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the Xbox Elite Wireless Controller Series 2 and plug the
  other end into your PC. For more info, see
  How to connect an Xbox One Wireless Controller to a Windows PC.

Hello ajbarnette,

I'm sorry to hear you are having issues with your Elite Series 2 controller.

Are you having this issue on PC or an Xbox console?

Console: To configure your Xbox Elite Wireless Controller, start by opening the Xbox Accessories app. To open the app on your console, press the Xbox button to open the guide, select My games & apps > See all > Apps, and then choose Xbox Accessories.

PC: To open the Xbox Accessories app on Windows 10, press the Start button, type Xbox Accessories or choose it from the list, and then sign in. If the app isn’t installed on your PC, get it here: Microsoft Store

The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless Adapter, or plug the included USB-C cable into the back of the controller and plug the other end into your PC.

You can follow the steps listed in this article to learn how to customize your Elite Wireless Controller Series 2

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

If there is a hardware problem with your controller that cannot be resolved by troubleshooting, you may need to replace your controller. To begin:

1. Go to account.microsoft.com/devices
   
2. Find your Xbox Elite Series 2 controller and click on it
   
3. Scroll down and click Start Order
   
4. Confirm the serial number and choose Device
   

Follow through with the rest of the instructions.

Did you find a solution to this problem? I updated my Elite series 2 yesterday, and now I have the exact same problem. Elite series 2 is recognized as a regular xbox controller and does connect via bluetooth, but doesnt work. Connected via USB-c the XBOX accessories app doesnt even recognize it...

Tried uninstalling and reinstalling the app, but that didnt help.

Hi there Sokotto,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox Elite series 2 controller. I recommend to try the following articles:

• Get to know your Xbox Elite Wireless Controller Series 2
  
• Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2
• Troubleshoot your Xbox One wireless controller

Give this a try and let us know the results.