Xbox Accessories App isn't letting me delete or change/add elite 2 controller profiles on PC

I used to have 3 different configured profiles on the xbox accessories app, which I could change between, while playing, at any moment using my controller profile button .
now 2 of the profiles," profile2" and "profile3", names have changed names to "default" and the settings are now default as well.
when I enter configure mode, the only one Im allowed to configure is "profile1" the 2 other "default profiles have no options to make any changes.
I've reset the app in the windows 10 settings, uninstalled & re-installed 2 times and it always reverts back to the original settings and names that I used.
where do these xbox accessories app files save and how can I delete everything so I can start fresh??
this is very frustrating, as the app worked fine for years, I changed nothing and now Im stuck ..
please help.
Sincerely
G

Hi PandaBear1020 ,



Thank you for posting to the Microsoft community.



Based on the description, you are having an issue on removing profile in Xbox accessories app.

We understand the importance of this case to be addressed. Allow us to check on this and we’ll assist you in the best way we can.



Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. Were you able to delete your controller from Xbox accessories app before?
   
2. Have you tried to reset your controller to defaults setting before trying to delete it?
   

You can create, edit, or delete profiles by following these steps:

• Open the Xbox Accessories app on your PC.
  
• Scroll to your Elite Wireless Controller Series and select Configure.
  
• Select a profile to adjust or create a new one.
  
• To delete a profile, select Edit > Delete.
  
  

If that doesn’t work, you can try resetting your controller to default settings by selecting Edit > Restore to default. You can also run the troubleshooter for Windows apps to remove any conflicts with the app.



You may try the steps given below.

• Run the troubleshooter for Windows apps.
  Fix problems with apps from Microsoft Store - Microsoft Support
  

• Check for updates for apps and games from Windows Store.
  Get updates for apps and games in Microsoft Store - Microsoft Support
  

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hello Gravy BB,

Welcome to Xbox Forums. We appreciate you for sharing your concern with us.

We understand your having issues with the Xbox Accessories app. It seems that some of the steps were already tried from your end. Let us go ahead and proceed checking what we can do best to help address your concern.



To proceed, I would suggest checking if there are any updates available for the Xbox Accessories app. You can do this by opening the Microsoft Store app on your PC, clicking on the three dots in the top right corner, and selecting "Downloads and updates". From there, you can check for updates for the Xbox Accessories app.



If there are no updates available, I would recommend trying the following steps:

• Reset your controller to default settings: You can reset your controller to its original factory configuration by selecting your controller in the Xbox Accessories app, choosing to configure, selecting a profile, and then selecting Edit > Restore to default.
  
• Delete your profile: You can delete your profiles by opening the Xbox accessories app on your PC, scrolling to your Elite Wireless Controller Series, selecting configure, selecting a profile to adjust or create new one, and then selecting Edit > Delete.
  
• Create new profiles: After deleting your old profiles, you can create new ones by opening the Xbox Accessories apps on your PC, scrolling to your Elite Wireless Controller Series, selecting Configure, selecting new profile, fiving your profile a name and then, configuring your chances.
  

Source: Configure your Xbox Elite Wireless Controller Series 2



If the issue persists, you can try deleting the Xbox Accessories app files manually. Here are the steps to do that:



1. Press the Windows key + R on your keyboard to open the Run dialog box.

2. Type %localappdata% and press Enter.

3. Locate the "Microsoft" folder and open it.

4. Locate the "Xbox Accessories" folder and delete it.

5. Restart your PC and reinstall the Xbox Accessories app from the Microsoft Store.



I hope this helps! Kindly let us know if there is any misunderstanding or clarification of our description by sending us a reply.

Kind regards,



Microsoft Community Moderator

Hi Marionette,

Thanks for reaching out to us in the forums for this issue. You can use the Xbox Accessories app to configure your Elite controller, or reset the configuration via a PC.

Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller

Give this a try and let us know the results.

I hope that this helps out!

I dont have a pc but I'm gonna try to delete all configarations and reset to the original configuration