xbox accessories app for pc wont launch "windows os update required"

Hi Andrewwarren5, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

First, check your time settings, and set it to automatic.

Press the Windows Key + X > Settings > Time & language > Date & time > Enable "Set Timezone Automatically" and "Set Time Automatically".

Then, press Windows key + I to open Settings.

Go to System > Troubleshoot.

Click Additional troubleshooters.

From the Find and fix other problems list, select the following troubleshooters:

Window Update

Background Intelligent Transfer Service (BITS)

Follow the on-screen instructions for both of them.

Update via PC

Update your controller on a Windows 10 PC by using the Xbox Accessories app:

1. Get the app from Microsoft Windows 10 by searching for "Xbox Accessories."
2. Launch the Xbox Accessories app.
3. Connect your Xbox One Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
   
   Note You'll be prompted to update to Windows 10 Anniversary Edition if you haven't yet done so.
4. When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.
   
   Note You can also go to Device Info to check for an update.

I would suggest you try the update VIA a PC if possible.

Update via PC

Update your controller on a Windows 10 PC by using the Xbox Accessories app:

1. Get the app from Microsoft Windows 10 by searching for "Xbox Accessories."
2. Launch the Xbox Accessories app.
3. Connect your Xbox One Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
   
   Note You'll be prompted to update to Windows 10 Anniversary Edition if you haven't yet done so.
   
4. When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.
   
   Note You can also go to Device Info to check for an update.
   

Notes

• The Xbox Accessories app is available only on Windows 10.
• Controllers that don't have a built-in 3.5-mm audio port must be updated using a USB connection and must have the Windows 10 TH2 Update (or later).
  
• Updating the controller over Bluetooth is not supported.
• Bluetooth requires a PC running the Windows 10 Anniversary Update. See
  Windows Update: FAQ to learn how to get the latest Windows update.

I'd take a look and see if those controllers are up to date with their Firmware: https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

You can update them on a Windows 10 PC or an Xbox One console with the Xbox Accessories App.

Are you trying to use an Windows 10 PC, or is it Windows 7 or another OS?

Click Start, type: xbox accessories

Launch the Xbox Accessories app.

Connect your Xbox One Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

When the controller is connected, you'll see the message “Update Required” if an update is mandatory. Install the update.