Xbox accessoire not available

Hi,

The components of your Xbox app is corrupted or needs to be updated, that's the reason why you can't download the Xbox Accessories app. Here are steps on how to clear the cache and reset Microsoft Store on Windows 10:



1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

*After resetting Microsoft Store on Windows 10, try again to download the Xbox Accessories app.



Feel free to provide us a feedback.

Hi,

thanks for your response. Unfortunately this reset of store seem don't solve my issue. i have run WSReset as administrator and after a few seconds the command window close and launch store automatically. But In fact i still can't find "xbox accessoires"
with the store. i have to open the xbox app in the parameters and click open "Xbox accessoire app" to be redirected on the page of the app. here a screen of the page i got.

sincerely,

Nicolas

Hi,

The components of your Xbox app is corrupted or needs to be updated, that's the reason why you can't download the Xbox Accessories app. Here are steps on how to clear the cache and reset Microsoft Store on Windows 10:



1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

*After resetting Microsoft Store on Windows 10, try again to download the Xbox Accessories app.



Feel free to provide us a feedback.

Thank you for responding. If clearing the cache and resetting your Microsoft Store won't work, we suggest that you reinstall the Xbox app on your computer. Please follow the instructions below:

1. Type Windows Powershell in search box.

2. Right click on Windows Powershell and select Run as administrator.    

3. Copy and paste the following command.         

get-appxpackage *Microsoft.XboxApp* | remove-appxpackage 



4. Press Enter key.

After uninstalling the Xbox app, we suggest you to download and install the app again and check.

*You can download the Xbox app from the following link.



Don't forget to let us know how it turns out.

Hi,

it's working finally i can configure my controller, thank for your help.

sincerely,

Nicolas

Thank you for responding. If clearing the cache and resetting your Microsoft Store won't work, we suggest that you reinstall the Xbox app on your computer. Please follow the instructions below:

1. Type Windows Powershell in search box.

2. Right click on Windows Powershell and select Run as administrator.    

3. Copy and paste the following command.         

get-appxpackage *Microsoft.XboxApp* | remove-appxpackage 



4. Press Enter key.

After uninstalling the Xbox app, we suggest you to download and install the app again and check.

*You can download the Xbox app from the following link.



Don't forget to let us know how it turns out.

Hi Cab0218,

Welcome to the Xbox Support Forums.



I assume you're now talking about a controller or it another accessoire?

Do you know who's the official company of these accessoires, so I can try if I am able to do somthing for you.