Xbox Accessibility— lost email

Discus and support Xbox Accessibility— lost email in XBoX Accessibility to solve the problem; Hi all, I have an xbox360 from years ago and wanted to log in and play some old games. I have a xbox gamer tag, but cannot use it as it requires an... Discussion in 'XBoX Accessibility' started by Randyman123, Mar 11, 2020.

  1. Randyman123
    Randyman123 Guest

    Xbox Accessibility— lost email


    Hi all,

    I have an xbox360 from years ago and wanted to log in and play some old games. I have a xbox gamer tag, but cannot use it as it requires an old email and password that I no longer have nor can find anywhere. I do have a new microsoft account though.

    Is there anyway that I can link my gamertag to my new microsoft account, so I may access my saved data/use my gamertag?

    Or are there any other solutions to finding the email I used to create the account even though I wont be able to access it?

    Thank you in advance for all the help.

    Randy

    :)
     
    Randyman123, Mar 11, 2020
    #1
  2. steeledwand7664 Win User

    Xbox Accessibility— lost email

    You do not remember the email for the account?

    Or

    You know the email but do not remember the password for the account?

    If you do not remember the email for the account but know the gamertag you can contact xbox support by going to support.xbox.com/contact-us and request either a callback or chat with a support agent. Once you are in contact with them if you give them you
    gamertag and they can verify ownership of the account they can give you the email that is associated with the account. At which time you can go to account.microsoft.com/acsr and try to recover/reset the password for the account.

    If you know the email for the account you can try and recover the account/password by going to account.microsoft.com/acsr
  3. ArminatorX Win User

    Xbox Accessibility— lost email

    If you do know the old email (even if it isn't existing anymore), you can try to log into that Microsoft Account. If it's a third party email (like Gmail, Yahoo or your old work or school email), the email is just a username string that looks like your old
    email. It is actually a separate account, so even if your old email doesn't exist, you should be able to sign in.

    HOWEVER: Microsoft also checks some security questions and might send a confirmation code to that old non-existent email. So if you didn't have any backup like a secondary email or a phone number to text you the code, you might not be able to sign in to
    that account.

    If you were able to sign into that old account, make sure that you add recovery emails and phone numbers at

    https://account.live.com/Proofs/Manage


    As for combining your two accounts: You can't combine two Microsoft Accounts. If your new account has NOT made purchases or doesn't have important data, you could delete your new Microsoft Account, sign into the old Microsoft Account, and create a new Alias
    using the deleted new Microsoft Account information. Make your new Microsoft Account address the Primary Sign in Alias, and you should be golden.

    However, if you have made purchases on the new account, you can't take them with you. So you'll have to decide which is more important for you.
  4. Zdubleu Win User

    Xbox Accessibility— lost email

  5. Blake Singer Win User

    Why does minecraft log me out?

    As I said I lost access to the email, but the last time i had access was in 2021, and i lost my original account in 2022, i dont know the months though.
  6. Sheiik98 Win User

    Forgot email to old gamertag

    You need the email to be able to access your old account, with the gamertag you will not have access to anything. So if you don't remember your email, unfortunately you already lost it.
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Xbox Accessibility— lost email

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