Xbox 360 profile download: Why do I get a multi-profile selection screen?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To clarify, you're on Xbox 360, correct? To fix this, simply remove and re-add your profile by following the steps below:

"1. Go to Settings and select System.

2. Select Storage.

3. Select Profiles.

4. Select the Xbox profile that you want to delete.

5. Select Delete.

6. Delete Profile Only – This deletes the Xbox profile but leaves saved games and achievements."

After that re-add:

"1. Press the Guide button on your controller.

2. Select Download Profile.

3. At the bottom of the Download Profile screen, select Download Profile."

I just re-downloaded my profile and then it worked. To do that scroll all the way to the right on the screen where you select your profile and select "download profile".

To solve this issue you should delete the profile where the demo was downloaded, clear the console cache and download the profile again. Follow the step by step instructions

a) To delete your profile:

Go to settings and select System.

Select Storage.

If you don’t connect any external storage devices to your console, select Hard Drive. If you do use external storage, instead select All Devices.

Select Profiles.

The Profiles option is highlighted on the All Devices screen.

Select the profile that you want to delete.

Select Delete.

The Delete option is highlighted on a sample profile screen.

Select one of the following:

Delete Profile Only - This deletes the profile but leaves saved games and achievements.

b) To clear your console cache:

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage.

The Storage category is highlighted on the System Settings screen.

Highlight but don’t select a storage device, and then press Y on your controller for Device Options.

Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.

'Hard Drive' is highlighted on the Storage Devices screen.

On the Device Options screen, select Clear System Cache.

The 'Clear System Cache' option is highlighted on the Device Options screen.

When prompted to confirm storage device maintenance, select Yes.

Note When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

c) To download your profile

Press the Guide button on your controller.

Select Download Profile.

Note Not seeing Download Profile? This means that you’re signed in under another profile. Press the X button on your controller to sign out, confirm, and then select Download Profile.

At the bottom of the Download Profile screen, select Download Profile.

The Xbox 360 ‘Download Profile’ screen showing the ‘Download Profile’ option highlighted.

Enter the email address of the Microsoft account that’s associated with your Xbox profile. If you don’t know it, see the Lost Account Solution.

Enter your Microsoft account password. If you’ve forgotten it, you’ll need to reset your password.

Note If you have a child account, your parent’s Microsoft account information is required to download your Xbox profile on the Xbox 360.

If you use external storage on your console, select the storage device on which you want to save your Xbox profile. If you don’t use external storage, your Xbox profile will begin downloading.

After you download your Xbox profile, you’ll be asked if you want the console to remember your password.

The Xbox 360 ‘Download Profile’ screen showing the ‘Remember Password’ option highlighted.

If you want to sign in without being prompted for a password each time, select the Remember Password option.

Keep in mind that when you choose this option, anyone who uses your console can sign in as you and use your account information. This includes any credit card information you might have saved.

Leave the Remember Password option unchecked if you want the console to require a password to sign in to your account. This is a good idea if others in your home can easily access your console, or if you downloaded your Xbox profile at a friend’s house.

Hope this helps!

Hi, re-downloading your Xbox 360 profile can sometimes fix issues like this. To do so, just start a xbox 360 game, go into the xbox 360 guide, and select x to sign out, then select downlod profile, then follow the instuctions to re-download your profile.

Hello,

Can you please go to your Xbox 360 console and do the following:

Go to your Xbox 360 Dashboard > Settings tab > Select System > Select Storage > Select your storage device > Select Gamer Profiles.

Let me know if you see a ( ! ) corrupt symbol on your son's profile. If you do, please press A on the profile, select delete profile. You'll now get a popup asking you if you'd like to delete the
profile only, or delete profile plus items. Please make sure to select
Delete Profile Only.

When that is done, push the middle button on your Xbox 360 controller one time and it should open up the Xbox 360 Guide Menu, select Download Profile from that menu (if you don't see it, press X to sign out of any account you're signed into). Follow the instructions
on the screen and you should be asked to enter in your son's e-mail and password and the profile should start to download. After it's done, everything should be back to normal.

Let us know if that worked out for you.