Xbox 360 Parental locked but serial numbers won't match

MilanK_313 · Nov 22, 2021

Hi,

So I have bougth a xbox 360 a while ago at a 2nd hand store. The problem I am having is that the console has parental lock enabled. I have no idea who owned this console before me.
I have tried multiple ways to unlock it, without any success.
Also I can't seem to be able to register my console to the microsoft site and they won't be able to help me since the serial number on the console won't match. Even though it is the same in the xbox settings as displayed on the xbox casing.
I think there is a possibility that the console might be from another region but I can't seem to change my locale since its parental locked.
Is there another way to check where the console is from and how to fix this?

Really hope you can help me out here!
Thanks in advance.

:)

XBF-JoannaDark

Hi MilanK_313,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling with unlocking the Xbox 360 you're purchased. I am more than happy to provide you with a couple of solutions that might help with resolving the problem. If these solutions do not fix your issue, I would suggest taking the console back to the store you purchased and having them exchange it for a console that is not locked. As someone who worked at videogame stores, before anyone trades a console, they must be free of any passcodes or passwords before selling them. Would you please try the following solution?

Solution:

Press middle Xbox Guide button and this will bring up Xbox Guide.

Scroll over to settings
select system settings
Select Console Settings
Scroll down to System Info and select. it
On the next screen you will put the code below

Next, you'll input a code just like a cheat code for a game.

Pull left trigger.
Pull right trigger.
Press X
Press Y
Press left bumper
Press right bumper
Press A

Then either on D-Pad

Right, Down, Up or repeat the above steps and then try Down, Up, Up, X

If done correctly it will pull up a prompt to restart your system. If this do not work, then please click on the link below

How to reset the pass code for parental controls on Xbox 360 If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.

If you don’t remember your pass code question or don’t know the pass code for your Xbox 360, you can reset the pass code online. You must meet the following criteria to be able to reset your pass code online.

I hope these suggestions help! If this answered your question, please mark the thread as “Answered.”

Eap123-36EC5E7C-C42A

Formating won't lock it up. Just type in the Xbox's serial number and do it.

Internet Expert

Go to the settings and
find the system info.

You should see the serial number that the Xbox reads from the motherboard.

If it matches the serial number on the sticker on the back of the console, the original motherboard should still be intact.

XBF Diego M

Hi DuskGazelle3175,

Thank you for posting on the Xbox forums.

No, the serial numbers for consoles and accessories are different and unique. Even with the serial number, there would be no way to track a controller. The only thing you can track is Microsoft Account sign-in activity from

here. Unfortunately you will need to settle this issue with your brother about getting your controller back.

As there is nothing that can be done on the forums and the answer for your question has been given, we will be locking this thread. If you have other questions or concerns, please create a new thread and we will be more than happy to answer. Thank you for
understanding, have a great day!

DrifterX22

No they do not each has its own serial number.

Xbox 360 Parental locked but serial numbers won't match