Xbox 360 Microsoft Movies & TV App Status Code 80C90010

Thelawson · Jun 18, 2019

Hi - I have been a Xbox user/owner since the original gaming platform was released. I’ve owned a Xbox 360 (two as my original 360 suffered from the infamous red ring of death issue) for nearly 14 years and have had
a gold membership for just as long. My wife and I watch movies every weekend through our xbox 360 using the microsoft movies & TV app. I think I am deserving of a status update relative to 80C90010 due to my long tenure as a microsoft/Xbox customer. Many Xbox
360 users are experiencing the same issue. I have tried all recommended resolutions to the issue. Please provide a status update ASAP as well as an ETA on the resolvement of the issue. Also, please escalate my message as far up the chain as you can.

Thank you...

:)

UrbanerAsh64

Still no solution that I'm aware of. There are now several other threads about the same problem.

Are members with "Ambassador" status actually Microsoft employees, or is it a case of Microsoft outsourcing support to their customers? And why is it that nobody can say what causes status code 80C90010 to be generated?

Further, as others have noted, testing the Xbox Live connection flags a Service Alert, yet when you go to the website there are no alerts current. Possibly this is another manifestation of the bug. I suspect that when the Movies & TV app was updated, it
broke something for Xbox 360 users.

Thelawson

Hi Ruben,

I appreciate the detailed response and Microsoft’s efforts to resolve the issue.

Thank you...

XBF Ruben D

Hello there,

Thank you for posting on Xbox Forums! I understand that this situation is frustrating and I will be happy to assist you today. In regards to the error that you are experiencing on your Xbox 360 with the Movies and TV app, this has been an emerging issue
and is now posted on the website as a
Service Alert. We are working on trying to resolve this issue as fast as we can. If you would like to get notified on when this will be resolved you can do so by clicking the link and then clicking the "Notify me" button.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums!

Thelawson

Hi - I have been a Xbox user/owner since the original gaming platform was released. I’ve owned a Xbox 360 (two as my original 360 suffered from the infamous red ring of death issue) for nearly 14 years and have had a gold membership for just as long. My
wife and I watch movies every weekend through our xbox 360 using microsoft movies & TV. I think I am deserving of a status update relative to 80C90010 due to my long tenure as a microsoft/Xbox customer. Please provide a status update ASAP as well as an ETA
on the resolvement of the issue. Also, please escalate my message as far up the chain as you can.

Thelawson

Hi - I have been a Xbox user/owner since the original gaming platform was released. I’ve owned a Xbox 360 (two as my original 360 suffered from the infamous red ring of death issue) for nearly 14 years and have had
a gold membership for just as long. My wife and I watch movies every weekend through our xbox 360 using microsoft movies & TV. I think I am deserving of a status update relative to 80C90010 due to my long tenure as a microsoft/Xbox customer. Please provide
a status update ASAP as well as an ETA on the resolvement of the issue. Also, please escalate my message as far up the chain as you can.

Xbox 360 Microsoft Movies & TV App Status Code 80C90010