Xbox 360 is asking for a passkey I didn't set up.

you need to use your app password that you will find in your account at account.microsoft.com

360 doesn't know how to deal with two factor authentication and related technology.

https://support.microsoft.com/en-us...fication-d6dc8c6d-4bf7-4851-ad95-6d07799387e9

Hi tony martin2



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Xbox console that is asking for a passkey. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

We just want to set your proper expectations on this that we do have very limited resources here on our end to check your device if there is an embedded passkey that was configured. And we understand that you really need this to be done for you to be able to get back to gaming.

For now, what we can recommend and suggest is that you can reach out to out Xbox Live Support Team since they have the specific tools that can give you the needed information if they can see and check any information's about your passkey. It's best to work with them as they have the necessary tools to further investigate the issue and provide you with a timely resolution with your concern.

Here is the steps that you can do to take action and contact Xbox Live Support"

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use the check the available contact times of the support.
  
• Select the "Contact Us" Button.
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat Online" or the "Request a call" options to speak with someone. Be sure to provide as much details as possible
  
• If you cannot get connected to the support, please use the Virtual Agent and enter the exact phrase. "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connecting to different network.
  

Thank you for reaching out and sharing your issue.

Regards,



Microsoft Community Moderator

Hello Scare crow,

Thank you for the comment first of all. You can set up a passkey that will ask for it when your profile goes to make a purchase.

Setting up passkey when changing sign in preferences select ask for my passkey.

Thanks,

Brad

You could ask the person in charge of the console to set a passkey to lock changes to settings without the passkey. This would be the only way I know of to stop settings from being changed, and removing accounts is in settings. Here is a link on how to set
it up and use it.

https://beta.support.xbox.com/help/...-guest-key/create-and-manage-xbox-one-passkey

Hello Tim

You can do what previous have said also I would
set up a passkey on your account so it protects from being changed like settings and ask to buy. When you set up pass key make sure you change permission to ask for my passkey.

Hope this helps.

Thanks

Brad

Xbox Forum Team