Xbox 360 is asking for a passkey I didn't set up.

Discus and support Xbox 360 is asking for a passkey I didn't set up. in XBoX Accessibility to solve the problem; So as the titles says, for some reason there's a passkey being needed to sign in to my Xbox 360, I've never put one on to my account, and I'm the only... Discussion in 'XBoX Accessibility' started by tony martin2, Sep 27, 2023.

  1. tony martin2
    tony martin2 Guest

    Xbox 360 is asking for a passkey I didn't set up.


    So as the titles says, for some reason there's a passkey being needed to sign in to my Xbox 360, I've never put one on to my account, and I'm the only one with access to the device, this also isn't a parental passkey being requested (at least I think it isn't and I'll explain why in a second).

    This account is my main Xbox gaming account and don't have issues signing in to my xsx or xb1, I've also signed in with other accounts and the issue doesn't arise with them either.

    Onto why I don't think it's a parental passkey, it's simple, firstly I've never set one up, and secondly, I was signed back in to my 360 when I switched it on. The only thing that changed was that for me to connect online, I needed to input my new WiFi password as I got a new router (I didn't have issues with any account after the router was installed).

    I've tried most methods bar brute forcing the passkey, because it seems I have an unlimited amount of attempts.

    My biggest concern is that I've registered the device and followed the reset passkey instructions and when I went to log back in, it asked for a passkey, this didn't happen with any of the other accounts I have.

    Arguably I could have resorted to asking here first, but I figure I'm not the first this has happened to and "googling" the issue is a great way to start troubleshooting the issue despite repeatedly being given the same answer to something you didn't ask.

    I'm aware there's basically little to no support for the 360, especially since the closure of the stores is around the corner but any and all help would be appreciated.

    :)
     
    tony martin2, Sep 27, 2023
    #1
  2. SwordofWhedon Win User

    Xbox 360 is asking for a passkey I didn't set up.

  3. Cliff A. Win User

    Xbox 360 is asking for a passkey I didn't set up.

    Hi tony martin2



    Greetings!



    Thank you for posting in Microsoft Community



    I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Xbox console that is asking for a passkey. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

    We just want to set your proper expectations on this that we do have very limited resources here on our end to check your device if there is an embedded passkey that was configured. And we understand that you really need this to be done for you to be able to get back to gaming.

    For now, what we can recommend and suggest is that you can reach out to out Xbox Live Support Team since they have the specific tools that can give you the needed information if they can see and check any information's about your passkey. It's best to work with them as they have the necessary tools to further investigate the issue and provide you with a timely resolution with your concern.

    Here is the steps that you can do to take action and contact Xbox Live Support"

    • Please use this link: Contact us | Xbox Support
    • Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located
    • If not, please select the country/region it is showing and select the correct one among the lists.
    • Make sure to use the check the available contact times of the support.
    • Select the "Contact Us" Button.
    • Select the drop-down menu options that will match your concern.
    • The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    • On the final window, you will be presented with multiple options. We suggest selecting either the "Chat Online" or the "Request a call" options to speak with someone. Be sure to provide as much details as possible
    • If you cannot get connected to the support, please use the Virtual Agent and enter the exact phrase. "Talk to an agent".
    • Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connecting to different network.

    Thank you for reaching out and sharing your issue.

    Regards,



    Microsoft Community Moderator
  4. XBF Brad A Win User

    Found out how to stream youtube

    Hello Scare crow,

    Thank you for the comment first of all. You can set up a passkey that will ask for it when your profile goes to make a purchase.

    Setting up passkey
    when changing sign in preferences select ask for my passkey.

    Thanks,

    Brad
  5. Christyna64 Win User

    Deleting your account

  6. XBF Brad A Win User

    refund?

    Hello Tim

    You can do what previous have said also I would
    set up a passkey
    on your account so it protects from being changed like settings and ask to buy. When you set up pass key make sure you change permission to ask for my passkey.

    Hope this helps.

    Thanks

    Brad

    Xbox Forum Team
Thema:

Xbox 360 is asking for a passkey I didn't set up.

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