Xbox 360 - "Invalid Parent Microsoft Account"

Hello AdamBeacher,

Thank you for responding and we are sorry to hear that you are having trouble accessing the Account Security on your Xbox 360. This can be a frustrating issue, especially if your internet connection is working fine on other devices.

There are a few possible causes and solutions for this problem. One is that your Xbox 360 may need a software update to connect to the latest security features. You can check for updates by following the steps on this link: Xbox 360 operating system versions and system updates | Xbox Support
Another possibility is that your Xbox 360 may have some network settings that are preventing it from connecting to the internet or to the Account Security service. You can try to reset your network settings by following the steps on this link: Troubleshoot your Xbox 360 network connection | Xbox Support

Regarding your Microsoft account family, it would be best to reach Xbox Live Support so they can further investigate your account and fix the issue the soonest possible. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

Sincerely,



Microsoft Community Moderator

Hello,

I have been unable to access the Account Security due to my Xbox 360 deciding to randomly refuse the internet connection, despite the perfect connection three days ago. (It's not the internet itself, it works fine with every other device in the house)

Microsoft Family Safety is the afforementioned "Family section of the Microsoft Account", meaning there was no luck or help there unfortunately.

I might try Support, but if it gives me the chatbot again I think I might give up for a bit.

Hello AdamBeacher,

Thank you for posting in Microsoft Community.

We understand you are having issues with logging into Xbox Live with your old Xbox 360. This error usually occurs when the parent Microsoft account associated with your Xbox profile is no longer valid or accessible. To fix this issue, you will need to change the parent Microsoft account to a different one that you can access and manage your Xbox profile with.



To change the parent Microsoft account, please follow these steps:



1. On your Xbox 360 console, go to Settings > Account > Account Security.

2. Select Change Parent.

3. Enter the email address and password of the new parent Microsoft account that you want to use.

4. Confirm the change and restart your console.



If you are still unable to change the parent Microsoft account or sign in to Xbox Live, please visit Microsoft Family Safety.

You can also contact Xbox Live Support so they can further check your account and fix the issue. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible. Have a great day!



Sincerely,



Microsoft Community Moderator

I have the exact same problem and my 360 account is locked due to a nonexistent parent account being invalid.

I had this issue when I accidentally deleted the parent account (though I restored it later).

My solution (Xbox 360):

1. Re-link the child account to a parent account on Microsoft family (parent account's age must be over 18), if not yet linked. Ensure that when the child account is added to the Microsoft's family system, the child account is added as a child.

2. Ensure that the child account s age is under 18

3. Ensure that the child account does not possess any payment options (credit card, debit cards etc.). If so, remove all payment options.

4. Set up the parent account's Microsoft Account options to ensure that it is a valid account. If possible, also try to add a payment option for the parent account.

5. On your Xbox, delete any profiles associated with your parent and child account (Main menu > Settings > System > Storage > Hard Drive > Profiles > (Select profile) > Delete)

6. Sign in to the parent account on your Xbox, followed by the child account.

I believe this issue has nothing to do with an invalid parent account, in fact I think it s caused by an invalid CHILD account, just that the Xbox error handler doesn't have an error for invalid child account. I tried to tackle this problem before by using
another Microsoft parent account, but that didn't work, so I changed the CHILD account s settings and viola!

Not quite sure if the steps above can be replicated on an Xbox One, but the fundamental concept should remain the same (modify child account).