Xbox 360 Game Refund

Edtrix69 · Apr 18, 2018

Hi

i have an old xbox 360

My 5 year old son accidentally purchased gta5 from the xbox live store and he did not know what he was doing, i already own it on disc.

how do i go about getting a refund? as this was a mistake.

Regards Ed

:)

rkkeller · Apr 18, 2018

Anyone else getting preorder refunds from Amazon or elsewhere?

I am going thru my email and I have 2 refunds from Amazon on my Xbox One games.
I got this same email for all the games I preordered thru Amazon, bring the game cost
down to only $48.99 each.

Item: Call of Duty: Ghosts - Xbox One
Quantity: 1
ASIN: B00CX6XKK6
Reason for refund: Pre-order price protection

Here's the breakdown of your refund for this item:

Item Refund: $11.00
Item Tax Refund: $0.77

ASSASINEXP · Apr 18, 2018

game refund - how?

Hello, I did buy a xbox game a few hours and I watch that this game is for One, I won't for 360

Can I refund this game?

steeledwand7664 · Apr 18, 2018

Any refunds would be handled by the xbox support team if the account is eligible they can be reached by going to support.xbox.com/contact-us

steeledwand7664

OK so this is the issue.

Yes you can only use Microsoft/Xbox account currency to purchase backwards compatible games on the 360 console itself.

Your issue is this the license being taken away for a game that was refunded is only for Xbox One games not the 360 games.

Their is no way to take the license away for a 360 game even with a refund. This is why it still shows that you own the game

The slowdown and stoppage of your download had nothing to do with Licensing.

I am actually surprised that you even got a refund Normal policy is that there is no refunds for 360 games.

ChiefJoboo

Then is there anyway to get a refund and buy he xbox360 versions?

Here's the refund form:
https://support.xbox.com/forms/request-refund

You must buy the xbox 360 games individually that come in this bundle as you can't use the Rare Replay games on Xbox 360.

Rare Replay was a bundle for xbox one.

Wishcatcher

Hi,

Sorry about that issue and even if i understand your frustation about the fact that Microsoft denied the refund, you have to understand that this game AND the base are made for Xbox 360. Also the refund can't be made cause your son already played in the
past on the Xbox 360...

Regards

steeledwand7664

Any refunds would be handled by the xbox support team if the account is eligible they can be reached by going to support.xbox.com/contact-us

StuartATrueRed

You might have accidentally purchased the Xbox One version of the Game. You should get a refund and purchase the game straight from the Xbox 360.

Xbox 360 Game Refund