XBOX 360 - Family Passcode still on after Factory Reset

Ms.SuperN7 · Mar 15, 2023

Hey all, I'm trying to factory reset my Xbox 360 so I can donate it to my classroom. However, the parent passcode that was on there ages ago (and long forgotten) is still on there after following through with the Factory Reset Process described on the Xbox help page.

Any suggestions? Further assistance?

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ms.SuperN7, If you want to reset the family code, try following the procedures below.

Sign in to your Microsoft account and go to the Devices tab. Locate your registered Xbox 360 console and select Show Details. Select Manage, select Reset passcode and then follow the instructions to reset your pass code.

https://support.xbox.com/xbox-360/security/forg...

This will allow you to change it or delete it completely.

MLange73

If you've forgotten your Xbox Live gamertag's passcode you just delete and redownload your profile. This will clear the profile of any passcode. Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely
no way to reset it manually by yourself without speaking with phone support. Worst case scenario is that you will have to "Reset to Factory Defaults" to clear the forgotten Family Passcode.

I don't believe even a factory reset will clear a lost family passcode. You would have to contact Support for that.

Darkhawk Ninja

Hi FamilyTrack5450,

I'm sorry you lost your passcode. Please let us know if it is the profile passcode or the family passcode.

If you've forgotten your Xbox Live gamertag's passcode you just delete and redownload your profile. This will clear the profile of any passcode. Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely
no way to reset it manually by yourself without speaking with phone support. Worst case scenario is that you will have to "Reset to Factory Defaults" to clear the forgotten Family Passcode.

Good Luck to you!

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Darkhawk Ninja

If you can't remember your family passcode, your 360 will have to be factory reset to clear that passcode (which is the reason madman32395 is referring you to Official Xbox support). Unfortunately, this will also delete everything from your console as well.

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WPAK

Hi there,

If you are referring to a Xbox 360 that still has a Family Passcode set up on the console, then please do the following:

In order to reset a family passcode you will need to contact Xbox Support, They will need the serial ID of the console and will do something on their end, after which they will guide you through the steps to reset it on your end.

To contact Xbox Support (Phone or Microsoft Support Chat) via
http://support.xbox.com/contact-us

XBOX 360 - Family Passcode still on after Factory Reset