Xbox 360 ethernet port problem

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this BrunaRamos4

We can try to isolate the problem a bit more, please tell me:

Are you able to test with a different cable to see if the issue persist?

If you test the connection with a wireless connection, do you experience a similar problem or not at all?

And, may I know if you tried everything from these articles?

https://support.xbox.com/help/Hardware-Network/...

https://support.xbox.com/help/hardware-network/...

Hi there! Just a quick question: have you checked on the router? It might be that it needs to be power-cycled to refresh the connection to the ISP.

As aileronroll has stated, giving your modem and/or router a power cycle could possibly be a good try. It happens to everyone once in a while. If the issue still persists, I would suggest testing your connection speed via speedtest.net and see if there is
a very low download and upload. If nothing seems out of the ordinary there, your best bet is simply that the ethernet port is dying and you need to either send the console in for repairs or obtain another. I hope this helps!

There is no lights on the ethernet port on the Xbox 360 console.

Ok, try a different Ethernet cable and a different port on the router, even try the slim on that Ethernet cable (as a test)

If a different Ethernet cable and/or router port does not help or putting the Slim in the place of the older 360 does work on that Ethernet cable then the Xbox Ethernet port is damaged I'm afraid and will have to be repaired by Microsoft.