Xbox 360 error code: 40185 739cd619-7d85-4ad0-8f5f-3fa8997b7ac9

YummyMite568 · Jan 18, 2015

When I attempt to make a purchase of Xbox gold monthly, I get an error message. The credit card is valid but for some reason it wont allow me to make the purchase.

:)

Kemifi · Jan 18, 2015

Getting error when trying to renew XBOX Live on XBOX One on console and laptop; verified payment info is correct and still error

The error code I'm getting on my console is:

Purchase-Billing-40185

EED0E749-E0BD-4619-90FE-DC594220B85D

2015/02/28 - 12:55:25 UTC

Mister Beep · Jan 18, 2015

Xbox 360 error code: Purchase-Billing-40185

Hey there DragonslayerB13!

Sorry to hear about the issue! I moved your thread to the proper Xbox 360 support forum for better visibility.

Since this is a billing related issue, I would suggest you contact our chat or phone support agents through our Contact Us page so they can help you add your payment options. Before you get in
touch, be sure the region on your account matches your physical region.

Mister Beep · Jan 19, 2015

Hey there YummyMite568!

Sorry to hear about the code issue! I moved your thread to the proper Xbox 360 support forum for better visibility.

Because there can be a few different reasons why that code won't won't go through, let's try following some of the steps below:

Try redeeming the code on your Xbox console.

Try redeeming the code on our Code Redemption page.

Check account.xbox.com and verify that your billing information is up to date and that there are no outstanding charges on the account.

Verify that the code you are using was purchased in the region your account is set to.

If everything looks good on your account but the issue persists, I suggest you contact our chat or phone support agents through our Contact Us page so they can take a look at that code for you!

Mister Beep

Hey there YummyMite568!

Sorry to hear about the code issue! I moved your thread to the proper Xbox 360 support forum for better visibility.

Because there can be a few different reasons why that code won't won't go through, let's try following some of the steps below:

Try redeeming the code on your Xbox console.
Try redeeming the code on our Code Redemption page.
Check account.xbox.com and verify that your billing information is up to date and that there are no outstanding charges on the account.
Verify that the code you are using was purchased in the region your account is set to.

If everything looks good on your account but the issue persists, I suggest you contact our chat or phone support agents through our Contact Us page so they can take a look at that code for you!

TroublingWolf08

hi im trying to get one month xbox live gold with a visa credit card and wont work

onyxishere

Sorry to hear it wolf. However, as this is an older thread I would ask you to please create a new one detailing your issue specifically. Please be sure to include any error codes you may receive.

Mister Beep

Hey there DragonslayerB13!

Sorry to hear about the issue! I moved your thread to the proper Xbox 360 support forum for better visibility.

Since this is a billing related issue, I would suggest you contact our chat or phone support agents through our Contact Us page so they can help you add your payment options. Before you get in
touch, be sure the region on your account matches your physical region.

BrettPerkins_311

same thing happened to me. Still cannot find any help or answers . Trying to renew subscription and getting this error: Purchase-Billing-40185

Xbox 360 error code: 40185 739cd619-7d85-4ad0-8f5f-3fa8997b7ac9