XBOX 360 disc drive laser (open tray error)

Hey there Enderman thanks for taking the time to bring this issue to us.

We apologize for this issue but rest assured we are here to help, unfortunately at this point we believe that the best course of action would be to set up a repair either through our

Device page or to Request
a Callback from one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how
it goes.

Are you sure your disc tray is fully closed?

Sometimes an E64 error can be caused by an open / stuck disc tray

Check this tutorial for manually opening your disc tray: Click here

After you tried this, try turning on your xbox again.

Ah, the old Open Tray error. Please try the steps at this link for more assistance.

support.xbox.com/.../disc-drive-solution

Hi,

Unfortunately this is a common fault with consoles of this age. Even an Xbox 360E - the last model of the Xbox 360 console range - would be knocking on nearly 10 years now. I suspect yours is probably even older.

The optical drive has a laser and these will fail at some point, there's no stopping this, it's simple wear and tear. You insert the game disc, the console attempts to read the disc, but fails and says 'Open Tray'. It says Open Tray because the console can't read discs (it thinks there is nothing there) and it can't read it because the laser has failed.

Microsoft no longer repairs Xbox 360 consoles. So to get this fixed you'll need an alternative solution (we don't allow discussions regarding self repairs here). Or buy another second hand Xbox 360 console.

Hi,

Contrary to popular belief this is not caused by any sort of Xbox dashboard update. The open tray error signifies an error with your consoles disc drive (hence you receiving an open tray error
when any disc is inserted). You will need to go through the disc drive solution guide located here and if that does not work out for you then
you will need to send your console in for a repair.