Xbox 360 connected via ethernet but cannot access Xbox live

Mythic3lf · Feb 23, 2022

Problem is just as it says - my 360 is connected to the internet via an ethernet connection, but I'm not getting through to Xbox Live. Nothing has changed with my setup, and I've restarted my modem as it says, but I'm getting nowhere.

:)

Kathy A.

Great to hear that your concern is now fixed, Mythic3lf!

Thanks for sharing the fix. In that case, we will leave support articles that has list of few troubleshooting references for future readers:

How to restart or power cycle your Xbox console | Xbox Support

Troubleshoot your Xbox network connection | Xbox Support

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Kind regards,

Mythic3lf

Thank you for following up. The steps laid out in the earlier reply didn't solve my issue, but I switched ethernet ports on my router and I'm now able to connect.

Kathy A.

Hi Mythic3lf,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to access your Xbox Live on Xbox 360. Let us check on this together and sort this out in timely manner.

Try to check this support article that is related to your concern - Troubleshoot Xbox 360 connection to Xbox Live. Please note that you need to make sure you can access your account on Account with Xbox and check the Xbox Status.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kathy A.

Hi Mythic3lf,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

matterinoman

That doesnt make any sense - You dont pay for a Xbox 360 and expect the ethernet not to work - Right?

I reset the router to factory defaults and it still freezes when connected via ethernet

I manually configured the internet setup on the xbox and it still freezes via ethernet

When I disconnect ethernet and connect to network via WiFi it does not freeze

What is causing the ethernet connection to make the xbox freeze?

I am racking my brain and cannot figure this out!

HELP!!!!

Xbox 360 connected via ethernet but cannot access Xbox live