Xbox 360 - Can't download Xbox Live account

Discus and support Xbox 360 - Can't download Xbox Live account in XBoX on Consoles to solve the problem; Hello, I just recently got a used xbox 360 from my siblings who aren't using it anymore. I deleted everything off of the hard drive, and off of the... Discussion in 'XBoX on Consoles' started by Snowflakebottles, Dec 26, 2020.

  1. Snowflakebottles
    Snowflakebottles Guest

    Xbox 360 - Can't download Xbox Live account


    Hello, I just recently got a used xbox 360 from my siblings who aren't using it anymore. I deleted everything off of the hard drive, and off of the system memory, and then tried to use my xbox live account. When I try to sign in, I get an error that says:

    "Sorry, there's a problem with the credentials that you're using to sign in. Go to https://account.live.com to fix to problem.

    801540A9"

    I cleared the cache (multiple times), checked the connection, took out the hard drive, put it back in, created a new password (under 16 characters), turned ON two-factor authentification and tried using an app password, turned that back off after it didnt
    work, and it's still not working. I don't know what to do, and I can't create a new xbox live account either, as my email is already used for the one I can't access.

    :)
     
    Snowflakebottles, Dec 26, 2020
    #1
  2. DangerousBard Win User

    License Transfer

    Hello gamer,

    You can't transfer content from one Xbox LIVE account to another. Content licenses are stored in the Xbox 360 console rather than in the Xbox LIVE account.

    To enable someone else's Xbox LIVE account to use your content licenses, you must download your Xbox LIVE profile and then transfer your content licenses to that person's Xbox 360 console.

    For further information check this support link:
    support.xbox.com/.../download-content
  3. Lillie-0DDD5EF7-93C0 Win User

    Account dead on 360 after name change help!!

    Vega, i still get problems for your xbox 360 method after trying to re-download the profile. It still says it can't be downloaded because original xbox live accounts aren't supported.
  4. UpriverSquid997 Win User

    Is there a phone number I can call for help???

    Every time I try to download my profile onto a new xbox 360 it tells me Sorry, Xbox live profiles can't be downloaded right now. Try again later. 801540A9. Tried to create profile with Xbox Live and it keeps saying this account is being used.
  5. Mistress Sara Win User

    Can I transfer my profile license for the DLC I bought?

    Unfortunately the only way to do it is to purchase it with the account you want it on. Licenses can't be transferred between profiles, only consoles.

    Here are the details direct from the support site on the subject.
    support.xbox.com/.../download-content

    The Content licenses are stored in the Xbox 360 console rather than in the Xbox LIVE account.

    To enable someone else's Xbox LIVE account to use your content licenses, you must download your Xbox LIVE profile and then transfer your content licenses to that person's Xbox 360 console.

    To download your Xbox LIVE profile to a different Xbox 360 console, see Download, move, or delete your Xbox LIVE profile.

    To transfer a content license from one Xbox 360 console to another, see Can I transfer a content license from one Xbox 360 console to another?

    After you've downloaded your Xbox LIVE profile and transferred your content licenses to another Xbox 360 console, the content can be used by all the profiles on that console.

    I hope this helps.
  6. Smwutches Win User

    Set up xbox live for kids not working

    In order to use the account you created, you will need to download the account to the console -

    support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console     This will be different from your child's offline account. It is no longer possible to create a child account on the console, so you can't move their offline account to Live.

    @Those having issues with Plants vs. Zombies - That is an online game. It requires a gold subscription in order to be played.
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Xbox 360 - Can't download Xbox Live account

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