Xbox 360 can't connect to Xbox Live: DNS error

Hello there!



If the following picture, shows the error you are receiving then please review the solution and troubleshoot links for further assistance on how to resolve / find a conclusion to this problem.



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DNS Error: Your DNS server can't resolve Xbox LIVE server names

Internet Error: Can't access the Internet. There may be a problem with your connection




Keep us posted if further assistance is required!

I will attempt to try moving the xbox, but I don't think my ISP could help, as the quality of the internet is perfect, if we connect to it using any other device. We just can't seem to connect the xbox to the internet. Can you please explain why we would
need the help of our ISP to solve this issue?

usually this happens when there is a problem with your network setup. please check this link and go through all the steps, if the link is unhelpful it may be that you need to speak with your internet service provide->

Xbox 360 DNS error help

Hello! Thanks for reaching out on the forums. Here are some steps that might help resolve your issue.

Like many other network devices, the Xbox 360 uses the domain name system (DNS) to translate Internet addresses into numerical Internet protocol (IP) addresses. If the console is unable to retrieve the values for the DNS, the Xbox 360 will not be able to
connect to the Xbox Live network properly. The following demonstrates how to resolve most issues surrounding DNS errors, which can be caused by faulty networking equipment or incorrectly set DNS values.

1. Turn off the Xbox 360 console by pressing the power button on the front of the console. If you have a wireless networking adapter installed, unplug it from the USB port. Turn off all wired or wireless hardware capable of supplying an Internet connection
   to the Xbox 360 console; this includes wired and wireless routers and modems.
   
2. Turn on the modem and allow it to fully restart. Then, turn on the wired or wireless router connected to the Xbox 360 console and allow it to fully restart. Repeat this process for every other piece of hardware connected to the console.
   
3. Turn on the Xbox 360 console and scroll to “My Xbox”. Select “System Settings” and then select “Network Settings”. Choose between “Wired Network” or “Wireless Network” and then select Test Xbox Live Connection. Allow the test to fully complete. If any DNS
   errors persist, move on to the next step.
   
4. Enter a manual DNS value for use with the Xbox 360 console. This value can be retrieved from your computer by checking its network settings, or by contacting your ISP. Make sure to copy the values down on a piece of paper. After acquiring the correct DNS
   values, select the wired or wireless network you’re using on your console and select “Configure Network." Choose “DNS Settings” on the “Basic Settings” tab and select Manual. Select “Primary DNS Server” and enter the first DNS value. Select “Secondary DNS
   Server” and enter the second DNS value. Afterwards, test the Xbox Live connection once more.
   
5. Use a direct connection to your modem if you still have DNS errors. Directly plug your Xbox 360’s Ethernet cable into the modem. If the DNS error is resolved, you may be having problems with your router. Consult the router’s instruction manual for how to
   resolve this problem.

My Xbox hasn't got built in wifi, which is why I'm using an ethernet cable.

I'm getting the error "your dns server can't resolve xbox live server names".

My xbox connects to the network but not the internet.

And I have tried setting Googles DNS servers and the OpenDNS servers, which resulted in it not even connecting to the network