xbox 360 - can't connect Disney Infinity game pad

i'm sorry I can't be done as it requires the Xbox 360 Disney Infiniti pad which is not compatible with Xbox one.

No games that require an accessory were ever made backwards compatible because they won't work

You do know that Infinty was shut down some time ago by Disney and they shut the studio right?

What consoles and platforms is Disney Infinity available on?

Not only can you explore different worlds in Disney Infinity, you can explore them on a variety of different consoles and platforms!

• Disney Infinity was created for Xbox 360, PlayStation 3, Wii U*, and Wii*
• Disney Infinity 2.0 was created for Xbox 360, Xbox One, PlayStation 3, PlayStation 4, PlayStation Vita, and Wii U*
• Disney Infinity 3.0 was created for Xbox 360, Xbox One, PlayStation 3, PlayStation 4, Wii U*, and Apple TV

Online Services: As of September 30, 2016, online services (including web code redemption) are no longer available. While the console versions of Disney Infinity may still be available for download and playable, there are no plans for future updates and
active product support is no longer provided.

*Disney Infinity for Nintendo Wii and Disney Infinity 2.0 and 3.0 for Wii U have now been retired. While the games may still be playable, there are no plans for future updates and active product support will no longer be provided.

Disney Infinity – Disc Troubleshooting

If your game disc isn't working, please try the following:

1. Ensure that the game disc and console match. For instance, if the game disc is designed for an Xbox 360, it can only be used in that console.
2. Ensure that your console is updated. If you are connected to the internet, the console will update automatically. If not, check for updates. Please refer to the console's manual or support site for more information: Xbox support, PlayStation support, or
   Nintendo support.
3. Check the disc – is it physically damaged? Does it have any scratches or rings?
4. Do you see an error message? If so, try cleaning the disc. Again, please refer to the console's manual or support sites above for more information.
5. Try clearing the cache on your console.

Please note that we no longer have an inventory of Disney Infinity game discs, so we are unable to assist with exchanges.

I got mine to work. I basically had to start over. I disconnected the based and removed the disc. I erased all of the Disney files from the cache. I started the system again without the disc in. When it got to the home screen, I put the disc in. After
it loaded and then waited until it asked me to connect the base. The base must be plugged into one of the front USB ports (after 2-3 calls, I finally got someone from XBOX that knew what he was talking about). It ended up working. Hope this helps!

Tried all 3 USB ports, with and without the skylanders pad plugged in (no problems with that pad). It looks look like I will need to pack it pack up and bring it back. Thanks for the suggestions!

Wow, that's unfortunate. Have you tried plugging the pad into a different USB port? There are the 2 on the front and a couple more in the back of the Xbox 360 Slim console.

If the pad still does not work, I would suggest taking it back to the store for an exchange if it was a Christmas present.

Let me know if that helped.