XBOX 360 can not log on to my account and access my saved game info

Thank you for you prompt answer.

Indeed, I know that it's only for save game. However, when I start my xbox 360, I have the access to the cloud and I can see that it is almost empty. Of course my xbox one et my xbox 360 are logged with the same account.

Sorry for all the confusion. I have about 6 games saved on the old xBox 360.

I had not played for a few months.

I bought an xBox 1.

I unplugged the xBox 360 and hooked up the new system.

Entered all my info, etc. and started playing Assasins Creed Origins on the xBox 1 to make sure all was good.

I then researched to see if I could transfer my old saved games from the 360 to the xBox 1 and play them on the new xBox 1.

I read you needed to be a Gold Member to access the cloud. Then you could upload the xBox 360 saved games to the cloud, then when you load the game on the xBox 1, the saves would work.

So....I unplugged the xBox 1, hooked up the old xBox 360 so I could start playing where I left off, then save to the cloud.

However....when I put the discs in, the xBox 360 did not show any saved games to access, and I was not able to pick up where I left off.

It was as if I was playing for the first time. I went to storage and all the games were there...but they did not list any account with them (my account name).

It was almost as it my account was "altered" when I set up the xBox 1 and now I can not access old info on the 360.

I hope this makes sense.

Hi,

Yes you can, but to do so you'll need access to an Xbox 360. Log in with your account and move the saves to cloud storage. This only applies to game saves. Nothing else can be moved.

That's the only way to do it.

If you log in/download your old profile from the Xbox 360 to the Xbox One (which you should be using the same profile/Microsoft account, never should you have to create a new account unless there is a genuine problem such as being hacked or outdated) and
when you download a game that is backwards compatible, in this case Mass Effect... you should get a pop-up in the Xbox 360 emulator when you start the game to select the storage save. Often times in my experience the only option on 360 games on the Xbox One
is to use cloud saves. So, so long as the game was originally saved on a cloud save... you should have access to it also assuming you log into the original account that save was on.

If you had forgotten your password or email, the account can be recovered. These two links should help you if that's the case.

https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution

https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Anyone got any info on this one? Still locked out of my xbox account. Seem to be able to access it on pc from microsoft account. When i log in on xbox it tells me about information cellection but won't log me in or progress. Can't play games or access youtube.